Shift Manager EVS/Stewarding

Resorts World Catskills•Village of Monticello, NY

12d

About The Position

The Shift Manager EVS supervises cleaning personnel during assigned shifts to ensure areas are clean and well maintained according to established standards. The role upholds five-star standards and oversees daily housekeeping operations, employee performance, training, supplies, equipment, maintenance coordination, and required paperwork. The manager also handles personnel-related matters and ensures annual performance reviews are completed.

Requirements

Must be 21 years or older.
Associate degree in a related field.
Five years of relevant experience managing housekeeping, including two years of supervisory experience at a high-volume luxury property.
Strong supervisory and communication skills.
Ability to work independently.
Excellent time-management skills.
Ability to work in a fast-paced environment.
Working knowledge of Microsoft Office.
Strong organizational and demonstrated problem-solving skills.
Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission.
Knowledge of cleaning products and where they should be used.

Nice To Haves

Previous experience in a five-star facility is strongly preferred.
Previous experience in a resort casino environment is strongly preferred.

Responsibilities

Uphold and comply with five-star standards at all times.
Assign duties to department employees and inspect their work to ensure standards are maintained.
Coordinate and inspect preventative maintenance and general cleaning.
Coordinate work orders with the Engineering Department and follow up until completion.
Conduct daily pre-shift meetings with room attendants and house attendants.
Investigate complaints regarding housekeeping services and equipment and take corrective action.
Issue supplies and equipment to workers and oversee proper usage.
Ensure employees are trained to work safely and efficiently within current regulatory guidelines.
Prepare, maintain, and submit essential paperwork and reports.
Maintain thorough working knowledge of department chemicals and equipment.
Ensure recruitment, hiring, training, recognition, coaching, counseling, and other personnel matters are handled appropriately across assigned departments.
Facilitate and ensure annual performance reviews for all department employees are completed.
Participate in training new hires and monitor their progress.
Perform other tasks as assigned.