Stewarding Assistant Manager

Hollywood Casino at Toledo • Toledo, OH

3d

About The Position

The Stewarding Assistant Manager supervises Stewarding staff and manages the daily operations of a designated shift. The role supports operational goals, monitors performance and profit objectives, and helps ensure cleanliness standards across food and beverage outlet kitchens. It assists with inventory and cost controls, departmental budgeting, quality assurance, customer service, regulatory compliance, and staff scheduling and workflow. The position also supports staff development, training, performance feedback, and employee engagement.

Requirements

• Associate degree (A.A.) in culinary arts or a related field, with at least two years of stewarding or equivalent experience; an equivalent combination of education and experience is also accepted.
• At least two years of supervisory experience.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Ability to work all shifts, including holidays, nights, and weekends, and overtime as business needs dictate.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information effectively and respond to questions from groups of managers, clients, customers, and the public.
• Ability to perform arithmetic calculations and compute rates, ratios, and percentages, and to draw and interpret bar graphs.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.

Nice To Haves

• Prior gaming experience.

Responsibilities

• Supervise Stewarding staff and manage the overall daily operations of a designated shift.
• Support, administer, and manage operational goals; monitor performance and profit objectives.
• Help ensure cleanliness standards are met in all food and beverage outlet kitchens on the designated shift.
• Assist with cost-control methods and procedures by monitoring supply pars and inventory.
• Manage work procedures and expedite workflow for Stewarding employees, including floor operations, policies, and procedures.
• Create efficient schedules while maintaining labor costs, meeting staffing objectives, and supporting guest satisfaction.
• Assist with the departmental budget process, provide recommendations, ensure compliance with budget initiatives, and report budget concerns to the manager.
• Promote and demonstrate superior customer service, ensure team members follow customer service standards, address issues, and contribute to department customer service goals.
• Assist in maintaining quality assurance procedures to meet health department and customer service standards.
• Ensure regulatory compliance within the area of responsibility and report potential issues to management.
• Maintain confidentiality in departmental and company matters.
• Support staff development and training programs and rewards and recognition programs.
• Evaluate team members and provide constructive performance feedback.
• Recommend staffing actions, including interviewing and hiring, and scheduling plans and assignments to meet business needs.
• Recommend employee performance actions, including discipline, coaching, and counseling.

Benefits

• Day-one medical coverage (may vary by position).
• 401(k) matching (may vary by position).
• Annual performance bonus (may vary by position).
• Wellness programs supporting team members' financial, physical, and mental well-being.
• Paid time off, earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree