Stewarding Operations Manager

JPMorgan Chase & Co. • New York, NY

13d • $68,200 - $90,000 • Onsite

About The Position

As a Stewarding Manager on JPMorganChase’s Global Real Estate Hospitality & Workplace Services team, you will lead evening stewarding and utility operations at the 270 Park Avenue headquarters. Reporting to the Head Steward, you will ensure a clean, safe, efficient, and well-supported operation across front-of-house and back-of-house environments. You will establish repeatable processes, drive compliance, and develop a reliable, professional team that supports employees, guests, and hospitality operations.

Requirements

• At least 3 years of applied experience leading stewarding or utility operations in a high-volume foodservice or hospitality environment.
• Supervisory or management experience, including scheduling, performance management, and team development.
• Working knowledge of sanitation standards, safe chemical handling, and dish-room workflow best practices.
• Ability to train, coach, and hold team members accountable in a fast-paced, high-volume setting.
• Experience establishing and maintaining standard operating procedures, checklists, and operational routines.
• Effective communication and collaboration skills, including partnering with front-of-house and back-of-house leadership teams.
• Ability to safely and consistently perform essential job functions, including lifting and carrying up to 50 lbs, standing and moving for extended periods, and frequent bending, lifting, and reaching in back-of-house environments.
• Reliability and punctuality, with the ability to work flexible evening schedules as required.

Nice To Haves

• Experience in corporate dining, luxury hospitality, or large-scale institutional foodservice.
• Familiarity with basic equipment troubleshooting and coordinating light maintenance or repair escalations.
• Experience supporting event logistics, including staging, transporting, and setting up service ware and equipment.
• Knowledge of inventory management and loss prevention strategies for foodservice operations.
• Demonstrated success driving breakage reduction through training reinforcement and process improvement.

Responsibilities

• Lead day-to-day stewarding and utility operations across evening shifts, ensuring consistent workflow, readiness, and execution standards.
• Partner with front-of-house and back-of-house leaders to anticipate service needs, volume changes, and event requirements.
• Establish, implement, and maintain standard operating procedures, routines, and checklists to drive accountability and consistency.
• Ensure compliance with sanitation, food safety, and health regulations, maintaining an inspection-ready environment.
• Oversee the operation and daily care of dishwashing, pot-washing, and related equipment; troubleshoot and escalate repair needs.
• Manage staffing plans and scheduling to align coverage with business volume, service demands, and event requirements.
• Lead onboarding, cross-training, and performance coaching for stewarding and utility team members.
• Implement inventory control and loss prevention practices to reduce breakage and improve accountability for service ware, glassware, and smallwares.
• Reinforce safe chemical handling, proper personal protective equipment use, and safe work practices.
• Monitor operational trends and recurring issues, recommending improvements to enhance efficiency, reduce costs, and improve team performance.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed