Shift Leader #3500

FiveStar Careers • Elkton, KY

7d

About The Position

The Shift Leader partners with the store management team to learn and assist with overall store operations during an assigned shift, including customer service, food service, and marketing. The role assists in training and directing customer service representatives in accordance with company policies and procedures while learning basic management duties.

The Shift Leader supports customer service, employee training and communications, inventory control, equipment condition, safety and robbery prevention, food quality, and merchandising. The position requires working different shifts, weekends, and holidays, as well as physical work in varying indoor and seasonal weather conditions.

Requirements

• At least 18 years old.
• Professional appearance and positive attitude.
• Team player who is customer focused, honest, and hardworking, with excellent attendance.
• Basic computer skills.
• Ability to work a.m., p.m., and overnight shifts, as well as weekends and holidays.
• Ability to stand, push, pull, reach, bend, squat, climb, walk, lift up to 55 pounds, work in cold indoor environments of 35 degrees or less, and prepare food.
• Ability to work in varying seasonal weather conditions.

Responsibilities

• Perform all customer service representative job responsibilities proficiently.
• Practice and promote FiveStar treatment by maintaining a friendly atmosphere, meeting customer needs, and using suggestive selling.
• Partner with the FiveStar team to provide customer service according to company policies and procedures.
• Assist with timely and thorough training of customer service representatives.
• Help educate the store team about policies and communications.
• Assist the store management team in maintaining inventory control methods, equipment condition, and safety and robbery prevention guidelines.
• Partner with the store management team to ensure food operation quality.
• Follow up with store employees about communications, including emails, weekly and monthly specials, and companywide programs.
• Evaluate merchandising displays, pricing, and promotional signage.
• Educate store employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed