Shift Leader

Bagel Brands•Excelsior, MN

13d•$13 - $21•Onsite

About The Position

The Shift Leader provides overall leadership and direction for a Caribou Coffee coffeehouse shift in partnership with the General Manager or Assistant General Manager. The role ensures the team understands brand standards, expectations, products, cleanliness, new directives, and guest connections. The Shift Leader serves as Manager on Duty, leads and develops team members, maintains operational standards, and helps create an engaging, inclusive coffeehouse environment.

Requirements

At least 6 months of experience in a leadership role, or proper training and approval to take on Shift Leader responsibilities.
Must be at least 18 years of age.
Must maintain flexible availability and may be required to work different days, times, or shifts as business and operational needs change.

Nice To Haves

High school diploma or GED equivalent.

Responsibilities

Demonstrate mastery of every Team Member responsibility with confidence, enthusiasm, and excellence.
Lead shifts while keeping the team engaged, energized, and on track.
Optimize product sales, manage waste, and maintain an inviting, well-executed coffeehouse environment.
Understand the day's deployment and assigned roles, communicating clearly on the floor.
Anticipate team needs and competing priorities, then delegate objectives and tasks accordingly.
Take ownership of the current shift and ensure a smooth hand-off to the next shift.
Ensure the team follows standard operating procedures and Caribou standards for quality, cash handling, store safety, and security.
Coach and train team members in the moment on role responsibilities, product knowledge, promotions, and recipe preparation, including adjustments for guest requests.
Complete administrative tasks promptly and with integrity, including bank deposits, inventory, and product orders.
Develop Team Members by providing coaching and feedback in the moment.
Demonstrate Caribou's Core Values: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve With Love.
Make decisions as Manager on Duty and remain resilient and calm under pressure.
Build an inclusive culture, lead with humility, curiosity, and heart, and take ownership of personal growth and impact on others.
Train new team members on role responsibilities, product knowledge, and promotional items.
Arrive on time for every scheduled shift, prepared to contribute to the team's success.