Shift Leader
About The Position
Jersey Mike’s Subs is seeking a fun, energetic, and reliable Shift Leader to support the management team in operating an assigned restaurant location. The role leads and develops a crew of 2 to 5 people, helps deliver excellent customer service and high-quality food, and ensures the restaurant meets cleanliness, sanitation, and company standards. Shift Leaders act as key holders and perform store opening and closing tasks. The position requires working 38–40 hours per week in a fast-paced, team-driven environment and communicating issues to the GM, AGM, or DM. Shift Leaders are expected to lead by example, maintain a clean and professional uniform, handle cash, complete restaurant training, and be certified in all four restaurant positions. The role includes coaching staff, supporting career growth, enforcing procedures, participating in marketing initiatives, and building sales. Training wages are guaranteed at $19 per hour including tips; fully trained Shift Leaders are guaranteed $24 per hour including tips.
Requirements
- High school diploma or equivalent.
- At least 18 years old because the role involves meat slicer operation.
- Valid driver’s license and reliable transportation.
- Complete the company-paid ServSafe Managers Certification within 90 days of hire.
- Familiarity with point-of-sale (POS) systems.
- Excellent verbal, written, communication, and interpersonal skills.
- Knowledge of Microsoft Office programs.
- Ability to work in any area of the restaurant as needed.
- Ability to stand, walk, and bend throughout the day.
- Ability to lift 10 pounds frequently and up to 50 pounds occasionally, including transporting up to 50 pounds without assistance unless a qualifying medical restriction applies.
- Ability to maintain a flexible work schedule and work 38–40 hours per week.
- Ability to provide exceptional customer service, interact with guests, and work with a sense of urgency.
- Punctuality, professionalism, integrity, leadership characteristics, accountability, and ability to multitask.
- Ability to perform all opening and closing tasks, bake bread, perform prep, and slice proficiently.
Nice To Haves
- One year of high-volume restaurant supervisory experience, preferably including quick-service or fast-casual dining experience.
Responsibilities
- Support the management team in executing and running the assigned restaurant location.
- Lead and manage a crew of 2 to 5 people.
- Coach staff to provide exceptional customer service and deliver the Jersey Mike’s experience.
- Prepare high-quality food consistent with Jersey Mike’s standards.
- Handle cash and perform all tasks related to opening and closing the store.
- Follow the Learning Management System Training Program and develop others for career growth.
- Enforce company policies and procedures.
- Participate in local and national marketing initiatives and help build sales.
- Maintain cleanliness and proper sanitation, keeping the restaurant noticeably clean.
- Become certified in all four restaurant positions; bake bread, perform prep, and slice proficiently.
- Communicate issues to the GM, AGM, or DM.
- Lead by example in food quality, customer interactions, and professional appearance.
Benefits
- Paid time off for full-time employees.
- Medical and dental insurance for full-time employees.
- Free food during working shifts.
- 50% discounted food for family members.
- Opportunities for growth and potential career advancement.
- Competitive pay plus tips.
- In-house training and development.
- 401(k) plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
