Shift Leader - 6211

El Pollo Loco • McKinney, TX

9d

About The Position

The Shift Leader oversees daily restaurant operations during assigned shifts and in the absence of the General Manager or Assistant Manager. The role ensures exceptional customer experiences and that team members follow company standards. The Shift Leader coordinates shift activities, supports and trains team members, and helps maintain operational, food-safety, and service standards.

Requirements

• High school diploma or equivalent (GED) preferred.
• Must be certified on all EPL SPECS positions, or have at least one year of restaurant supervisory experience and pass the EPL Food Safety Audit (FSA) class after hire.

Nice To Haves

• High school diploma or equivalent (GED) preferred.

Responsibilities

• Manage restaurant opening and closing procedures, including security protocols.
• Coordinate crew tasks for setup, food preparation, and cleaning.
• Conduct inventory checks and update the inventory system.
• Handle food deliveries and ensure inventory records are accurate.
• Ensure customer service and speed-of-service metrics meet company goals and standards.
• Maintain restaurant cleanliness according to EPL and health code safety standards.
• Ensure adherence to safety practices and Quality, Service, Cleanliness (QSC) standards.
• Prioritize team members’ tasks during the shift.
• Ensure break policies are followed, communicate with team members about breaks, and serve as a breaker as needed.
• Adjust shift staffing based on sales volume to support productivity.
• Monitor and adjust food production, consulting with the Area Leader for guidance as needed.
• Train and support team members on new products and operational procedures.
• Assign and open cash registers, handle phone calls, verify catering orders, and oversee company funds.
• Conduct safe and cash drawer audits and prepare deposits.
• Consult with the Area Leader for support and guidance in ensuring compliance with operational procedures during the shift.
• Strive to meet or exceed customer expectations and satisfaction.
• Greet customers and assist with orders in a friendly and helpful manner.

Benefits

• Competitive pay
• No overnight hours
• Free meal during your shift
• Employee discount on food
• Career growth potential and promotion from within
• Flexible scheduling
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan with match and immediate vesting (participation requires being at least 21)
• Paid vacation
• Paid sick time
• Employee Assistance Program
• Flexible spending accounts
• Legal insurance
• Pet insurance
• Discounts on theme parks, movie tickets, sports events, hotels, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed