Service Team Member - 6211

El Pollo Loco • McKinney, TX

9d

About The Position

The Service Team Member ensures “Best in Class” customer service from start to finish. The role includes greeting and assisting customers, helping prepare food, processing and assembling orders efficiently and accurately, suggestive selling, handling payments and cash transactions, and maintaining cleanliness. Team members work with restaurant colleagues and management to achieve operational goals, uphold company standards, and maintain a positive work environment. Food preparation must follow company recipes and procedures and may include assembling menu items, shredding chicken, preparing salsa or dressing, and packing condiments. Previous customer service or food service experience is preferred but not required.

Requirements

• Previous experience in customer service or food service is preferred but not required.

Nice To Haves

• Previous experience in customer service or food service.

Responsibilities

• Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
• Greet and assist customers with their orders in a friendly and helpful manner.
• Strive to meet or exceed customer expectations and satisfaction.
• Assist in preparing food items in compliance with company recipes and procedures, including assembling menu items, shredding chicken, preparing salsa or dressing, and packing condiments.
• Process and assemble customer orders efficiently, accurately, and on time.
• Use suggestive selling to complete the customer experience and increase sales.
• Handle payment and cash transactions accurately and professionally.
• Maintain cleanliness.

Benefits

• Competitive pay
• No overnight hours
• Employee discount on food
• Career growth potential, with promotion from within
• Flexible schedule; full-time or part-time hours
• Medical, dental, and vision insurance
• Paid sick time
• Employee Assistance Program
• Flexible spending accounts
• Legal insurance
• Pet insurance
• 401(k) plan with match and immediate vesting (must be at least 21 to participate)
• Discounts on theme parks, movie tickets, sports events, hotels, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed