Shift Leader - 5378

El Pollo Loco•South Gate, CA

13d

About The Position

The Shift Leader oversees daily restaurant operations during assigned shifts and in the absence of the General Manager or Assistant Manager. The role ensures exceptional customer experiences and that team members follow company standards. The Shift Leader leads shift setup and operations, supports and trains team members, manages customer service and food production, and handles cash, inventory, safety, and cleanliness duties. The position offers full-time or part-time hours and has no overnight hours.

Requirements

High school diploma or equivalent (GED) preferred.
Must be certified on all EPL SPECS positions, or have at least 1 year of restaurant supervisory experience and pass the EPL Food Safety Audit (FSA) class after hire.

Nice To Haves

High school diploma or equivalent (GED).

Responsibilities

Manage restaurant opening and closing procedures, including security protocols.
Coordinate crew tasks for setup, food preparation, and cleaning.
Conduct inventory checks, update the inventory system, and handle food deliveries while ensuring inventory records are accurate.
Ensure customer-service and speed-of-service metrics meet company goals and standards.
Maintain restaurant cleanliness in accordance with EPL and health-code safety standards.
Ensure adherence to safety practices and Quality, Service, Cleanliness (QSC) standards.
Prioritize team members’ tasks during the shift and ensure break policies are followed, communicating about breaks and serving as a breaker as needed.
Adjust shift staffing based on sales volume to support productivity.
Monitor and adjust food production, consulting the Area Leader for guidance as needed.
Train and support team members on new products and operational procedures.
Manage operating duties, including assigning and opening cash registers, handling phone calls, verifying catering orders, and overseeing company funds.
Conduct safe and cash-drawer audits and prepare deposits, consulting the Area Leader for support and guidance on operational compliance.
Strive to meet or exceed customer expectations and satisfaction.
Greet customers and assist with orders in a friendly and helpful manner.