Shift Leader(01692) - 321 S. Andover Road, Suite 500

Domino's Franchise•Andover, KS

20h•Onsite

About The Position

Supervise shifts and/or work areas in an Independent Domino’s Franchisee restaurant to ensure high-quality products and customer service and support restaurant profitability. Manage operations by executing company policies, procedures, programs, and systems, while ensuring compliance with federal, state, and local laws and ethical business practices. This is a non-exempt, hourly position. The role involves leading the team during shifts, handling customer orders and concerns, supporting inventory and cash management, preparing products, cleaning and operating equipment, and delivering orders within a designated area. Work includes substantial standing and continuous hand use, with lifting, carrying, pushing, bending, reaching, occasional climbing, and driving. Conditions may include hot surfaces, temperature changes, food odors, cornmeal dust, cramped spaces, and varying weather during outside tasks.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Must be able to work scheduled or unscheduled shifts, including nights, weekends, and emergencies.
Ability to lead a team during a shift without supervision.
Ability to comprehend and provide correct written instructions and communicate verbally with customers and coworkers, including by telephone.
Verbal, writing, and telephone skills to take and process orders.
Ability to perform basic arithmetic accurately and quickly, use a calculator if needed, and make correct monetary change.
Ability to use a computer keyboard or touch screen to enter orders.
Ability to safely operate a motor vehicle.
Ability to work with phones, computers, fax machines, and copiers.
Ability to operate all equipment and perform the described physical tasks, including lifting or moving deliveries weighing up to 50 pounds.
Ability to direct activities, perform repetitive tasks, work alone or with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.

Responsibilities

Supervise restaurant shifts and work areas to ensure quality products, customer service, and restaurant profitability.
Maintain adequate staffing for projected sales; train and coach team members; uphold uniform and appearance standards; and promote teamwork and customer focus.
Safely interact with customers at their homes and deliver pizzas within a designated delivery area.
Receive and process telephone and in-person orders; handle confidential customer information responsibly.
Respond promptly and professionally to customer concerns, solicit and share feedback, and use it to improve operations and build brand loyalty.
Communicate, train, and promote quality standards using available tools.
Execute credit transactions, cash management duties, and bank deposits as necessary.
Assist in maintaining adequate inventory, receive and stock ingredients and supplies, take inventory, and complete associated paperwork.
Prepare products and operate and clean equipment and the facility daily.
Ensure compliance with company policies and applicable laws and ethical business practices.