Shift Leader - 5386

El Pollo Loco • Hollywood, FL

8d

About The Position

The Shift Leader oversees daily restaurant operations during assigned shifts and in the absence of the General Manager or Assistant Manager. The role ensures exceptional customer experiences and that team members follow company standards. It involves coordinating shift tasks, supporting team members, maintaining food safety and cleanliness, and managing operational and cash-handling duties.

Requirements

• Must be certified on all EPL SPECS positions, or have at least 1 year of restaurant supervisory experience.
• Must pass the EPL Food Safety Audit (FSA) class after hire if qualifying through restaurant supervisory experience.

Nice To Haves

• High school diploma or equivalent (GED) preferred.

Responsibilities

• Manage restaurant opening and closing procedures, including security protocols.
• Coordinate crew tasks for setup, food preparation, and cleaning.
• Conduct inventory checks, update the inventory system, and handle food deliveries while ensuring inventory records are accurate.
• Ensure customer service and speed-of-service metrics meet company goals and standards.
• Maintain restaurant cleanliness according to EPL and health code safety standards.
• Ensure compliance with safety practices and Quality, Service, Cleanliness (QSC) standards.
• Prioritize team members’ tasks during the shift and ensure break policies are followed, communicating about breaks and serving as a breaker when needed.
• Adjust shift staffing based on sales volume to support productivity.
• Monitor and adjust food production, consulting with the Area Leader for guidance as needed.
• Train and support team members on new products and operational procedures.
• Assign and open cash registers, handle phone calls, verify catering orders, and oversee company funds.
• Conduct safe and cash drawer audits and prepare deposits, consulting with the Area Leader for support and guidance on operational compliance.
• Strive to meet or exceed customer expectations and satisfaction.
• Greet and assist customers with their orders in a friendly and helpful manner.

Benefits

• Competitive pay
• No overnight hours
• Free meal during your shift
• Employee discount on food
• Career growth potential and promotion from within
• Flexible scheduling
• Medical, dental, and vision insurance
• 401(k) plan with match and immediate vesting (must be at least 21 to participate)
• Paid vacation
• Paid sick time
• Employee Assistance Program
• Flexible spending accounts
• Legal insurance
• Pet insurance
• Discounts on theme parks, movie tickets, sports events, hotels, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed