Service Team Member - 5386

El Pollo Loco•Hollywood, FL

About The Position

The Service Team Member ensures “Best in Class” customer service from start to finish. This role helps prepare food, maintains cleanliness, greets and assists customers with orders, processes orders efficiently, uses suggestive selling, and handles cash and payment transactions accurately and professionally. Team members collaborate with restaurant colleagues and management to meet operational goals, maintain a positive work environment, and uphold company standards. Food preparation may include assembling menu items, shredding chicken, preparing salsa or dressing, and packing condiments, in accordance with company recipes and procedures. Previous customer-service or food-service experience is preferred but not required. Full-time or part-time hours are available, with flexible scheduling and no overnight hours.

Requirements

Previous customer-service or food-service experience is preferred but not required.

Nice To Haves

Previous experience in customer service or food service.

Responsibilities

Collaborate with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
Greet and assist customers with their orders in a friendly and helpful manner.
Work to meet or exceed customer expectations and satisfaction.
Prepare food items in compliance with company recipes and procedures, including assembling menu items, shredding chicken, preparing salsa or dressing, and packing condiments.
Process and assemble customer orders efficiently, accurately, and promptly.
Use suggestive selling to improve the customer experience and increase sales.
Maintain cleanliness.
Handle payment and cash transactions accurately and professionally.