Service Team Member

Michaels•Phoenix, AZ

18h•Onsite

About The Position

The Service Team Member delivers friendly customer service, helps customers locate products and find solutions, and provides a fast, friendly checkout experience. The role supports store operations through truck unloading, stocking, merchandise recovery, planogram processes, and maintaining a well-merchandised and in-stock store. Team Members also assist with omnichannel orders, shrink and safety programs, and company policies and procedures. The position is cross-trained in Custom Framing sales and production and may perform other duties as assigned. This role works in a public retail store. Public areas are climate controlled, while some stock rooms may not be. Outdoor work may be required when retrieving shopping carts or unloading trucks. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings. Michaels requires team members in this role to be at least 16 years old. Reasonable accommodations may be available for qualified individuals.

Requirements

Must be at least 16 years old.
Ability to remain standing for long periods.
Ability to move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

Retail and/or customer service experience preferred.

Responsibilities

Help customers shop, locate products, and find solutions.
Provide a fast and friendly checkout experience and handle cash according to standards.
Inform customers about the Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers about the Voice of Customer survey.
Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unloading, stocking, and planogram (POG) processes.
Complete merchandise recovery and maintenance, including returns and general store recovery, to help ensure the store is well merchandised and in stock.
Perform Store In Stock Optimization (SISO) and ad-set duties as assigned.
Support shrink and safety programs.
Follow standard operating procedures, company programs, policies, and standards to ensure compliance with applicable laws and requirements.
Interact respectfully with others, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model for other Team Members.
Cross-train in Custom Framing sales and production.
Perform other duties as assigned.