Service Team Member

Michaels Stores•Aiken, SC

1d•Onsite

About The Position

The Service Team Member provides friendly customer service, helps customers shop and locate products, and delivers a fast, friendly checkout experience. The role includes cash handling, explaining rewards and credit card programs, assisting with online-order fulfillment, unloading trucks, stocking merchandise, and maintaining store recovery and in-stock standards. Team members also support store safety and shrink programs, follow company procedures and policies, and are cross-trained in Custom Framing sales and production. Other duties may be assigned. This position is based in a public retail store. Public areas are climate controlled, while some stock rooms may not be. Outdoor work may be assigned when retrieving carts or unloading trucks. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings. The role has physical requirements including prolonged standing, moving throughout the store, bending, lifting, carrying, reaching, stretching, lifting heavy boxes, and accessing high shelves using a ladder or similar equipment. Michaels requires team members in this role to be at least 16 years old.

Requirements

Must be at least 16 years old.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

Retail and/or customer service experience is preferred.

Responsibilities

Help customers shop, locate products, and find solutions.
Provide a fast and friendly checkout experience and handle cash according to standards.
Explain the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers about the Voice of Customer (VOC) survey.
Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unloading, stocking, and planogram (POG) processes.
Complete merchandise recovery and maintenance, including returns and general store recovery, to support a well-merchandised and in-stock store.
Perform Store In Stock Optimization (SISO) and ad set duties as assigned.
Support shrink and safety programs.
Follow standard operating procedures, company programs, policies, and standards to ensure compliance with applicable laws and requirements.
Interact with others respectfully, remain positive in difficult situations, support the organization's vision and values, and serve as a positive role model for team members.
Cross-train in Custom Framing sales and production.
Perform other duties as assigned.