Shift Leader - 4381

Domino's Franchise•Leesburg, VA

About The Position

The Shift Leader assists with the daily oversight, coordination, and execution of objectives related to sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness, and sanitation. The role provides leadership support to the Manager on Duty and helps manage shift operations while maintaining excellent service, product, and image standards. The Shift Leader serves customers, takes and processes orders, prepares menu items, and helps ensure food quality and safe food-handling procedures. The position also supports cash management, inventory control, staffing coordination, team communication, and the upkeep of clean, organized work areas. The employee may perform other duties as assigned.

Requirements

Ability to pass applicable company background checks.
Excellent written and verbal communication skills for interactions with management and customers and for taking and processing orders.
Ability to multitask and function in a dynamic, fast-paced environment.
Ability to adjust to changing priorities.
Ability to enter orders using a computer keyboard or touch screen and take orders over the counter or by phone.
Ability to work independently and as part of a team.
Ability to add, subtract, multiply, and divide accurately and quickly, with or without a calculator, and make correct monetary change.
Ability to lead the team on duty.

Responsibilities

Provide leadership support to the Manager on Duty and help support shift management.
Maintain high customer-service standards during high-volume, fast-paced operations.
Communicate clearly and positively with management and team members, including communicating daily job assignments.
Greet customers in person or by phone, take orders promptly and professionally, provide menu and specials information, and encourage repeat business.
Oversee pre-close functions while maintaining service and food-quality standards.
Oversee front-of-house cash management, including counting down registers, tracking cash and coupons, and processing daily reports.
Follow back-of-house waste-tracking procedures and food- and labor-cost practices.
Upsell additional products when appropriate.
Use point-of-sale computer systems and handle currency and credit transactions accurately.
Follow procedures for safe food preparation, assembly, and presentation.
Assist management with inventory control and stock ordering, and alert supervisors to food shortages.
Resolve customer complaints promptly and professionally.
Cross-train and coordinate schedules with team members to support seamless service.
Take initiative to complete additional tasks when scheduled duties are finished.
Assemble and fold boxes and apply labels and promotional materials as needed.
Prepare pizzas and other menu items, measure ingredients, and follow written or verbal order specifications, including preparing multiple orders simultaneously.
Clean, stock, and restock work stations and display cases.
Transfer supplies and tools between storage and work areas; pack, weigh, and label products as required.
Adhere to quality standards, principles, guidelines, and policies.
Promote company policies and advocate for Team Washington; maintain attendance, communicate with coworkers, provide and receive feedback, serve as a resource, and work with management to solve problems.
Maintain a clean and organized work area and appropriate confidentiality.
Perform other duties as assigned.