Shift Leader - 4638

Domino's Franchise•Kensington, MD

About The Position

The Shift Leader assists with the daily oversight, coordination, and execution of objectives related to sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness, and sanitation. The role supports the Manager on Duty and shift management while maintaining service, product, and image standards that promote high customer satisfaction. Responsibilities span front-of-house cash and customer-service functions and back-of-house food preparation, quality, and cost-control practices. The Shift Leader also supports team communication, cross-training, scheduling coordination, and a clean, organized work area.

Requirements

Ability to pass applicable company background checks.
Excellent written and verbal communication skills for interacting with management and customers and taking and processing orders.
Ability to multitask.
Ability to function in a dynamic, fast-paced environment and adjust to changing priorities.
Ability to enter orders using a computer keyboard or touchscreen and take orders in person or by phone.
Ability to work independently and as part of a team.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed, and make correct monetary change.
Ability to lead the team on duty.
Ability to perform each essential function satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Responsibilities

Provide leadership support to the Manager on Duty and help manage the shift.
Maintain high customer-service standards during fast-paced, high-volume operations; greet customers, take orders, explain menu items and specials, encourage repeat business, and resolve complaints promptly and professionally.
Communicate clearly and positively with management and team members, including communicating daily job assignments for each shift.
Oversee pre-close functions while maintaining service and food-quality standards.
Manage front-of-house cash duties, including counting down registers, tracking cash and coupons, and processing daily reports.
Follow back-of-house waste-tracking procedures and food- and labor-cost best practices.
Upsell additional products when appropriate.
Use point-of-sale computer systems to take orders and process currency and credit transactions accurately and promptly.
Follow procedures for safe food preparation, assembly, and presentation.
Assist management with inventory control and stock ordering; notify a supervisor of food shortages.
Cross-train and coordinate scheduling with team members to support seamless service.
Take initiative to complete additional tasks when scheduled duties are finished.
Assemble and fold boxes, and affix labels and promotional materials as needed.
Prepare pizzas and other menu items, measure ingredients, and follow order slips or verbal instructions, including preparing multiple orders simultaneously.
Clean, stock, and restock workstations and display cases; transfer supplies and tools between storage and work areas; pack, weigh, and label products as required.
Adhere to quality standards, principles, guidelines, and policies, and perform other duties as assigned.
Promote company policies and advocate for Team Washington.
Maintain proper attendance and appropriate conduct; give and receive positive feedback or constructive criticism.
Maintain good communication with coworkers, serve as a resource for them, and learn how the role interacts with other departments through cross-training.
Work with managers to solve problems and provide suggestions as needed.
Maintain a clean and organized work area and appropriate confidentiality of information.