Shift Leader - 6071

Domino's Franchise•Silver Spring, MD

About The Position

The Shift Leader assists with the daily oversight, coordination, and execution of objectives related to sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness, and sanitation. The role delivers excellent service, products, and image standards to maintain high customer satisfaction, and provides leadership support to the Manager on Duty. The position helps manage shift operations, communicates assignments, supports cash and inventory controls, and ensures food preparation, service, and cleanliness standards are followed. It also involves customer interaction, order taking, preparing menu items, and supporting and coordinating the team during fast-paced operations.

Requirements

Ability to pass applicable company background checks.
Excellent written and verbal communication skills for interactions with management and customers, including taking and processing orders.
Ability to multitask and function in a dynamic, fast-paced environment.
Ability to adjust to changing priorities.
Ability to enter orders using a computer keyboard or touchscreen and take orders over the counter or by phone.
Ability to work independently and as part of a team.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed, and make correct monetary change.
Ability to lead the team on duty.
Ability to perform each essential function satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Responsibilities

Provide leadership support to the Manager on Duty and help support shift management.
Maintain high standards of customer service during high-volume, fast-paced operations.
Communicate clearly and positively with management and team members.
Greet customers in person or by phone, take orders professionally and promptly, and provide information about the menu and specials.
Communicate daily job assignments for each shift.
Oversee pre-close functions while maintaining service and food quality standards.
Oversee front-of-house cash management, including counting down registers, tracking cash and coupons, and processing daily reports.
Follow back-of-house waste-tracking procedures and food and labor cost best practices.
Upsell additional products when appropriate.
Use point-of-sale computer systems for automated order taking and handle currency and credit transactions accurately.
Follow procedures for safe food preparation, assembly, and presentation.
Assist management with inventory control and stock ordering.
Build customer loyalty through friendly interactions and appreciation; resolve complaints promptly and professionally.
Cross-train and coordinate scheduling with team members to ensure seamless service.
Take initiative to complete additional tasks when scheduled duties are finished.
Assemble and fold boxes; apply labels and promotional materials as needed.
Prepare pizzas and other menu items and measure ingredients according to item requirements.
Read order slips or follow verbal instructions to prepare orders to specification, including multiple orders simultaneously.
Clean, stock, and restock workstations and display cases; transfer supplies and tools between storage and work areas.
Pack, weigh, and label products as required, and inform a supervisor of food shortages.
Follow quality standards, principles, guidelines, and policies; perform other assigned duties.
Promote company policies and advocate for Team Washington; maintain proper attendance and conduct.
Give and receive positive feedback or constructive criticism, communicate with coworkers, and serve as a resource for them.
Learn how the role interacts with other departments, work with management to solve problems, and maintain an organized work area and appropriate confidentiality.