Shift Leader Jimmy Johns

Everyday Coffee Co.•Carolina Shores, NC

About The Position

Shift Leaders coach Jimmy John's Restaurant Team Members throughout their shift to execute operational brand standards and deliver great guest service. When the Restaurant Manager is not on duty, the Shift Leader supervises restaurant functions to ensure customers receive high-quality products and service. The role is responsible for executing fast, accurate sandwich preparation and world-class customer service while maintaining a clean, organized shift.

Requirements

Must be at least 18 years old.
Basic computer skills.
Fluent in spoken and written English.
Previous leadership experience in retail, restaurant, hospitality, or a related customer-facing environment.
Proven experience managing daily store operations, including opening and closing procedures, cash handling, deposits, and operational controls.
Demonstrated ability to lead teams, drive performance, and deliver exceptional customer experience in a fast-paced environment.
Works well with others in a fast-paced team environment.
Punctual, honest, and positive attitude.
Willingness to learn and adapt to change.
Guest-focused.
Ability to assist with training.
Problem-solving ability.
Ability to motivate others.
Able to stand on feet and perform repetitive motion, including bending, stooping, and reaching.
Able to lift objects, ice, products, and boxes up to 20 lbs, if applicable.
May be required to wear a headset, if applicable.
Able to work in a small space.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Supervise approximately three to 10 employees.
Provide on-the-job training for employees.
Delegate and oversee ordering, receipt, storage, and issuance of food, labor, equipment, cleaning, and paper supplies to minimize waste and theft.
Assist with supervision of food preparation, sales, and service.
Forecast food items and estimate quantities needed and expected consumption per shift.
Supervise food preparation and service operations while on duty, and assist the In Shopper during rush periods to maintain restaurant efficiency.
Ensure every customer receives world-class customer service.
Route deliveries and supervise drivers to maximize delivery business and speed.
Complete daily food preparation, including opening and closing procedures, meat and vegetable slicing, and bread production.
Execute systems and procedures with 100% integrity and completeness.
Complete daily and weekly paperwork.
Maintain responsibility for all cash drawers during the shift.
Audit the previous shift's systems and procedures for integrity and completeness.
Complete preventive maintenance and upkeep of store equipment and supplies.
Perform other related duties as assigned.