Teller - Johns Creek

PNC•Johns Creek, GA

1d•Onsite

About The Position

At PNC, tellers contribute to an inclusive workplace and help deliver a positive customer experience. This full-time, in-office position is part of PNC's retail banking organization and is based in Suwanee, Georgia, at the Johns Creek branch. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The Teller helps improve customers' financial well-being and build loyalty while processing customer interactions, explaining available financial transaction options, identifying banking opportunities, and making appropriate referrals. The role also supports accurate and efficient teller and branch operations while following policies and procedures and exercising sound judgment within established limits. PNC emphasizes customer focus and managing risk. Candidates should be prepared to understand customer needs, provide suitable solutions, and manage risks in accordance with PNC's Enterprise Risk Management Framework. No degree, prior experience, certification, or license is required. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree. Benefits available to eligible full-time employees may include medical and prescription drug coverage, dental and vision options, life and disability insurance, a 401(k) with company match, pension and stock purchase plans, dependent-care reimbursement, back-up child or elder care, adoption, surrogacy and doula reimbursement, educational assistance, and a wellness program. Paid time off may include maternity and/or parental leave, up to 11 paid holidays annually, 9 occasional absence days annually, and 15 to 25 vacation days depending on career level and years of service. Benefit eligibility and availability may vary.

Requirements

Demonstrate appropriate knowledge, skills, and abilities for the role.
No prior experience is required.
No degree is required; the posting indicates that comparable education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certifications or licenses.
Demonstrate customer focus and the ability to prioritize customer needs and satisfaction.
Assess and manage risks in support of PNC's Enterprise Risk Management Framework.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communication
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver a customer experience focused on improving financial well-being and building customer loyalty.
Process a variety of customer interactions and educate customers about alternatives for financial transactions.
Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
Engage with customers in the lobby and position PNC products to address their needs.
Explain options for managing financial transactions by using technology, tools, and resources.
Apply product and procedural knowledge to resolve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year depending on career level and years of service