Shift Leader - 5661

El Pollo Loco•Chino, CA

12d

About The Position

The Shift Leader oversees daily restaurant operations during assigned shifts and in the absence of the General Manager or Assistant Manager. The role focuses on providing exceptional customer experiences, maintaining company standards, and coordinating team members to keep operations running smoothly. The Shift Leader also supports team development through training and guidance and helps maintain a healthy work-life balance.

Requirements

A high school diploma or equivalent (GED) is preferred.
Must be certified on all EPL SPECS positions, or have at least one year of restaurant supervisory experience and pass the EPL Food Safety Audit (FSA) class after hire.

Responsibilities

Manage restaurant opening and closing procedures, including security protocols.
Coordinate crew tasks for setup, food preparation, and cleaning.
Conduct inventory checks and update the inventory system.
Handle food deliveries and ensure accuracy in inventory records.
Ensure customer service and speed-of-service metrics meet company goals and standards.
Maintain restaurant cleanliness according to EPL and health code safety standards.
Ensure adherence to safety practices and Quality, Service, Cleanliness (QSC) standards.
Prioritize team members’ tasks during the shift.
Ensure break policies are followed by communicating with team members about breaks and serving as a breaker as needed.
Adjust shift staffing based on sales volume to support productivity.
Monitor and adjust food production, consulting with the Area Leader for guidance as needed.
Train and support team members on new products and operational procedures.
Assign and open cash registers, handle phone calls, verify catering orders, and oversee company funds.
Conduct safe and cash drawer audits and prepare deposits, consulting with the Area Leader for support and guidance on operational compliance.
Continuously strive to meet or exceed customer expectations and satisfaction.
Greet customers and assist them with their orders in a friendly and helpful manner.

Benefits

Competitive pay.
No overnight hours.
Free meal during your shift.
Employee discount on food.
Career growth potential, with promotions from within.
Flexible scheduling with full-time or part-time hours.
Medical, dental, and vision insurance.
401(k) plan with matching and immediate vesting; participation requires being at least 21.
Paid vacation.
Paid sick time.
Employee Assistance Program.
Flexible spending accounts.
Legal insurance.
Pet insurance.
Discounts on theme parks, movie tickets, sports events, hotels, and more.