Shift Leader - 4642

Domino's Franchise•Lanham, MD

About The Position

The Shift Leader assists with daily oversight, coordination, and execution of objectives related to sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness, and sanitation. The role delivers excellent service, product, and image standards to maintain high customer satisfaction, and provides leadership support to the Manager on Duty while helping manage shift operations. The Shift Leader serves customers, takes and processes orders, prepares menu items, and helps maintain food quality and service standards. The position also supports cash management, inventory and stock ordering, waste tracking, cross-training, team coordination, and a clean, organized work area. The employee is expected to communicate effectively, adapt to changing priorities, and lead the team on duty.

Requirements

Ability to pass applicable company background checks.
Excellent written and verbal communication skills for interacting with management and customers and for taking and processing orders.
Ability to multitask effectively.
Ability to function in a dynamic, fast-paced environment and adjust to changing priorities.
Ability to enter orders using a computer keyboard or touchscreen and take orders over the counter or by phone.
Ability to work independently and as part of a team.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed, and make correct monetary change.
Ability to lead the team on duty.

Responsibilities

Provide leadership support to the Manager on Duty and help support shift management.
Maintain high customer-service standards during fast-paced, high-volume operations.
Communicate clearly and positively with management and team members, including communicating daily job assignments.
Greet customers in person or by phone, take orders promptly and professionally, provide menu and special information, and encourage repeat business and additional purchases.
Oversee pre-close functions while maintaining service and food-quality standards.
Oversee front-of-house cash management, count down registers, track cash and coupons, and process daily reports.
Follow back-of-house waste-tracking procedures and food- and labor-cost best practices.
Master and use point-of-sale systems for order taking; handle cash and credit transactions accurately.
Follow safe food-preparation, assembly, and presentation procedures.
Assist management with inventory control and stock ordering, and notify a supervisor of food shortages.
Resolve customer complaints promptly and professionally.
Cross-train and coordinate scheduling with team members to support seamless service.
Complete additional tasks when scheduled duties are finished.
Assemble and fold boxes, and apply labels and promotional materials as needed.
Prepare pizzas and other menu items, measure ingredients, and follow order slips or verbal instructions, including preparing multiple orders simultaneously.
Clean, stock, and restock workstations and display cases; transfer supplies and tools between storage and work areas; and pack, weigh, and label products as required.
Adhere to quality standards, principles, guidelines, and policies, and perform other assigned duties.
Promote company policies and advocate for Team Washington; maintain appropriate attendance and conduct.
Give and receive positive feedback or constructive criticism, communicate with coworkers, and serve as a resource for them.
Learn how the role interacts with other departments, work with management to solve problems, and maintain a clean and organized work area.
Maintain appropriate confidentiality.
Lead the team on duty.