Shift Leader(03181) - Plaistow NH

Domino's Franchise•Plaistow, NH

About The Position

The Shift Leader is responsible for everything that happens during their shift, including staffing, paperwork, cost and inventory controls, cash control, food management, customer relations, store cleanliness, marketing, and profitability. The role requires setting a positive example, following all policies and procedures, and expecting the same from the crew. The Shift Leader must work to a schedule, maintain the store’s image and standards, provide great customer service, and demonstrate reliable attendance and punctuality. Reliable transportation to and from work is required. General store duties include operating equipment; stocking ingredients from deliveries into storage, work areas, and the walk-in cooler; preparing products; receiving and processing telephone orders; taking inventory and completing related paperwork; and cleaning equipment and the facility approximately daily. The position involves exposure to varying and sometimes adverse weather during outdoor tasks, changing temperatures in the store and outdoors, food odors, cornmeal dust, cramped spaces such as the walk-in cooler, hot surfaces and tools, sharp edges, and moving mechanical parts. Work areas may range from 36 degrees in the cooler to 90 degrees or higher. The role also involves talking and listening on the telephone.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders by telephone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Reliable transportation to and from work.
Reliable attendance and punctuality.

Responsibilities

Oversee everything that happens during the shift.
Manage staffing and paperwork.
Control costs, inventory, and cash.
Manage food and work to a schedule.
Maintain the store’s image and adherence to standards.
Provide great customer service and manage customer relations.
Support marketing and profitability.
Maintain reliable attendance and punctuality.
Operate store equipment.
Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
Prepare products.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Follow all policies and procedures and set an example for the crew.