Shift Leader - 4383

Domino's Franchise•Sterling, VA

16h

About The Position

The Shift Leader assists with the daily oversight, coordination, and execution of objectives related to sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness, and sanitation. The role delivers excellent service, products, and image standards to maintain high customer satisfaction, and provides leadership support to the Manager on Duty.

Requirements

Ability to pass applicable company background checks.
Excellent written and verbal communication skills for interacting with management and customers and taking and processing orders.
Ability to multitask and function in a dynamic, fast-paced environment.
Ability to adjust to changing priorities.
Ability to enter orders using a computer keyboard or touchscreen and take orders in person or by phone.
Ability to work independently and as part of a team.
Ability to add, subtract, multiply, and divide accurately and quickly, use a calculator if needed, and make correct monetary change.
Ability to lead the team on duty.

Responsibilities

Support the Manager on Duty and assist with shift management.
Maintain high customer-service standards during high-volume, fast-paced operations.
Communicate clearly and positively with management and team members.
Greet customers in person or by phone, take orders promptly and professionally, and provide information about menu items and specials.
Communicate daily job assignments and coordinate team members to ensure seamless service.
Oversee pre-close functions while maintaining service and food-quality standards.
Handle front-of-house cash management, including counting registers, tracking cash and coupons, and processing daily reports.
Follow back-of-house waste-tracking procedures and food- and labor-cost best practices.
Upsell additional products and build customer loyalty through friendly interactions and consistent appreciation.
Use point-of-sale computer systems to take orders and handle currency and credit transactions accurately.
Follow safe food-preparation, assembly, and presentation procedures.
Assist management with inventory control and stock ordering, and notify supervisors of food shortages.
Resolve complaints promptly and professionally.
Take initiative to complete additional tasks when scheduled duties are finished.
Assemble and fold boxes; affix labels and promotional materials as needed.
Prepare pizzas and other menu items, measure ingredients, and follow order specifications while preparing multiple orders when needed.
Clean, stock, and restock workstations and display cases; transfer supplies and tools between storage and work areas; pack, weigh, and label products as required.
Adhere to quality standards, principles, guidelines, and policies.
Promote company policies, support Team Washington, maintain appropriate attendance, and give and receive positive feedback or constructive criticism.
Maintain good communication with coworkers, serve as a resource, cross-train, and learn how the role interacts with other departments.
Work with management to solve problems and offer suggestions; maintain a clean, organized work area and appropriate confidentiality.
Perform other duties as assigned.