Assistant Manager - 4383

Domino's Franchise•Sterling, VA

About The Position

The Assistant Manager assists with the daily oversight, coordination, and execution of store objectives, including sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness, and sanitation. The role helps oversee and manage the store in the General Manager’s absence and leads the team on duty while supporting efficient operations and a positive, productive work environment. The Assistant Manager works hands-on in food preparation, customer service, and delivery coordination; helps ensure brand standards are followed; and supports employees through training, communication, and cross-training. The position also assists with cash handling, product management, labor scheduling, and identifying actions to improve labor and food costs. Other duties may be assigned.

Requirements

Ability to perform each essential job function satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Ability to pass applicable company background checks.
Excellent written and verbal communication skills for interactions with management and customers, including taking and processing orders.
Ability to multitask and function in a dynamic, fast-paced environment.
Ability to adjust to changing priorities.
Ability to enter orders using a computer keyboard or touch screen.
Ability to take orders over the counter or by phone.
Ability to work independently and as part of a team.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed, and make correct monetary change.
Ability to lead the team on duty.

Responsibilities

Oversee and manage the store in the General Manager’s absence, following company policies, procedures, standards, specifications, guidelines, and training initiatives.
Ensure customers feel welcome and team members are responsive, courteous, friendly, and service-oriented.
Supervise food and product preparation and service to ensure brand standards for portioning, image, and service are met.
Help team members complete opening, closing, and preparation lists.
Work hands-on in food preparation and customer service and oversee delivery coordination.
Support store objectives for sales, service, quality, facility appearance, sanitation, and cleanliness through employee training and a positive, productive work environment.
Control cash by following cash-handling and reconciliation procedures.
Fill in where needed to maintain customer service standards and efficient operations.
Assist with product management, confirming deliveries have the correct unit counts and product condition and comply with brand standards.
Identify labor and food costs and take specific actions to positively affect them.
Assist with labor scheduling based on anticipated business activity, ensuring staffing needs are met and labor cost objectives are achieved.
Maintain knowledge of human resources policies.
Provide suggestions and recommendations to General and Regional Managers.
Maintain professional and technical knowledge by attending educational workshops and reviewing QSR-related publications.
Promote company policies and advocate for Team Washington.
Support appropriate attendance and conduct and exchange positive feedback or constructive criticism.
Maintain good communication with coworkers and serve as a resource for them.
Cross-train and learn how the role interacts with other departments.
Work with management to solve problems and offer suggestions as needed.
Keep the work area clean and organized and maintain appropriate confidentiality.
Perform other duties as assigned.