Assistant Manager

Align Properties LLC•Madison, WI

About The Position

The Assistant Manager assists the manager in effectively managing the assigned property. The role may include responsibility for daily, weekly, and monthly reporting, accurate reporting of rents and deposits received, and oversight of property bookkeeping. When the manager is absent or unavailable, the Assistant Manager may assume responsibilities for accomplishing property objectives set by the property supervisor and property owner. The position supports property operations, compliance, resident services, rent collection, leasing, marketing, and upkeep. The Assistant Manager must follow Fair Housing requirements, company policies, and applicable laws, and help residents and prospects understand community funding program rules. The role processes move-in and recertification files in accordance with Section 42/LIHTC guidelines and maintains resident records in YARDI. It also includes assisting with resident concerns and service requests, supporting marketing and leasing activities, conducting property walks, and occasionally acting as property manager. The work typically takes place in an environment with moderate noise and frequent exposure to outdoor weather conditions. The role frequently involves standing, sitting for long periods, walking, reaching, stooping, kneeling, and crouching; crawling, bending, or lifting up to 25 pounds is rare. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

One to three years of related property management experience is preferred.
High school diploma or equivalent is preferred.
Basic experience with Microsoft Office (Word, Excel, Outlook, Teams) and property management software is required.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions.
Ability to interpret technical instructions in mathematical or diagram form and handle abstract and concrete variables.
Strong leadership skills.
Ability to perform the essential duties and responsibilities, with reasonable accommodations where applicable.
Frequently able to stand, sit for long periods, walk, reach with hands and arms, stoop, kneel, and crouch; rarely crawl, bend, or lift up to 25 pounds.

Nice To Haves

Knowledge of LIHTC or affordable housing.
ARM, CAM, HCCP, TCS, or equivalent credential.
YARDI experience.

Responsibilities

Adhere to Fair Housing requirements and regulations.
Understand and follow company policies and local, state, and federal laws.
Understand community funding programs and explain program rules to prospects, applicants, and residents.
Process new resident move-in files and resident recertifications promptly according to Section 42/LIHTC guidelines, and submit them to compliance for final approval.
Update resident profiles in YARDI with memos, documents, and other information as needed.
Assist the Property Manager in enforcing community rules and policies.
Collect rents and other monies due; understand resident ledgers and accurately reconcile payments on the day they are received.
Accept resident service requests promptly and accurately, and enter them into applicable software in real time.
Assist in resolving resident questions and complaints.
Understand and use the community marketing plan; conduct market surveys, collect required data, and analyze results to strengthen the community’s position in the local market.
Assist with local property leasing and marketing activities.
Conduct regular property walks and participate in property upkeep plans.
Occasionally serve as acting property manager when the manager is away or unavailable.
Represent the team, community, and company politely and professionally.
Perform other duties as assigned by the supervisor.
May maintain daily, weekly, and monthly reports, accurately report rents and deposits received, and oversee property bookkeeping.
In the manager’s absence, assume responsibilities associated with accomplishing property objectives set by the property supervisor and property owner.