Crew Member (Pizza Maker & Expeditors) -4383

Domino's Franchise•Sterling, VA

About The Position

The Crew Member prepares pizzas and other menu items while maintaining food safety, quality, presentation, and customer-service standards. The role also takes and processes customer orders, handles transactions, supports order packing and handoff, and keeps work areas clean, stocked, and organized. Crew Members communicate with customers, coworkers, and management, help resolve customer concerns, and perform other duties as assigned.

Requirements

Be at least 16 years of age.
Pass applicable company background checks.
Have excellent written and verbal communication skills for interacting with management and customers and taking and processing orders.
Be able to multitask and function in a dynamic, fast-paced environment.
Be able to adjust to changing priorities.
Be able to enter orders using a computer keyboard or touch screen.
Be able to take orders over the counter or by phone.
Be able to work independently and as part of a team.
Be able to add, subtract, multiply, and divide accurately and quickly, using a calculator if needed.
Be able to make correct monetary change.

Responsibilities

Prepare pizzas and other menu items, measure ingredients, and follow safe food-preparation, assembly, and presentation procedures.
Help bag and tag orders and run food to customers’ cars or delivery drivers.
Greet customers in person or by phone, take orders promptly and professionally, and provide information about the menu and specials.
Provide excellent customer service, encourage repeat business, and identify opportunities to upsell additional products.
Use the Point of Sale (POS) system to take and process orders.
Communicate clearly and positively with management and team members.
Handle cash and credit transactions quickly and accurately, including making correct change.
Build customer loyalty through friendly interactions and appreciation.
Resolve complaints promptly and professionally.
Clean, stock, and restock workstations and display cases; transfer supplies and tools between storage and work areas.
Pack, weigh, and label products as required.
Notify a supervisor of food shortages.
Adhere to quality standards, principles, guidelines, and policies.
Promote company policies and advocate for Team Washington.
Maintain appropriate attendance and actions, and provide and receive positive feedback or constructive criticism.
Maintain good communication with coworkers and serve as a resource for them.
Cross-train and learn how the role interacts with other departments.
Work with managers to solve problems and provide suggestions as needed.
Maintain a clean, organized work area and take ownership of the surroundings.
Maintain appropriate confidentiality.
Perform other duties as assigned.