Crew Member (Pizza Maker & Expeditors) -4318
About The Position
The Crew Member prepares pizzas and other menu items while maintaining safe food preparation, assembly, presentation, and quality standards. The role also supports order fulfillment by bagging and tagging orders and running food to customers’ cars or delivery drivers. Crew Members greet customers in person and by phone, take and process orders promptly, provide information about menu items and specials, and offer additional products when appropriate. They use point-of-sale systems, handle cash and credit transactions, resolve complaints professionally, and build customer loyalty through friendly interactions. The position also involves cleaning and restocking work areas, transferring supplies and tools, packing, weighing, and labeling products, and alerting a supervisor to food shortages. Crew Members communicate and work collaboratively with teammates and management, cross-train, help solve problems, and maintain a clean, organized, and appropriately confidential work environment.
Requirements
- Be at least 16 years of age.
- Pass applicable company background checks.
- Have written and verbal communication skills for interacting with management and customers and taking and processing orders.
- Be able to multitask.
- Be able to function in a dynamic, fast-paced environment.
- Be able to adjust to changing priorities.
- Be able to enter orders using a computer keyboard or touch screen.
- Be able to take orders over the counter or by phone.
- Be able to work independently and as part of a team.
- Be able to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
- Be able to make correct monetary change.
Responsibilities
- Prepare pizzas and other menu items.
- Measure ingredients for specific items.
- Follow safe food preparation, assembly, and presentation procedures.
- Bag and tag orders and run food to customers’ cars or delivery drivers.
- Greet customers in person or by phone and take orders professionally and promptly.
- Provide excellent customer service, explain menu items and specials, and offer additional products when appropriate.
- Use point-of-sale computer systems for order taking.
- Communicate clearly and positively with management and team members.
- Handle cash and credit transactions quickly and accurately.
- Build customer loyalty through friendly interactions and appreciation.
- Resolve complaints promptly and professionally.
- Clean, stock, and restock work stations and display cases.
- Transfer supplies and tools between storage and work areas.
- Pack, weigh, and label products as required.
- Inform a supervisor about food shortages.
- Follow quality standards, principles, guidelines, and policies.
- Promote company policies and advocate for Team Washington.
- Maintain appropriate attendance and conduct.
- Give and receive positive feedback and constructive criticism.
- Maintain good communication with coworkers and serve as a resource for them.
- Cross-train and learn how the role interacts with other departments.
- Work with management to solve problems and provide suggestions as needed.
- Maintain a clean and organized work area and take ownership of the surroundings.
- Maintain appropriate confidentiality.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
