Assistant Manager

Fitton Clubs•Springfield, OH

9d•Onsite

About The Position

The Assistant Manager supports the Club Manager with all aspects of club operations and helps deliver an exceptional “Judgement Free Zone®” experience. The role helps lead the team, drive membership growth and retention, and maintain a clean, safe, and welcoming club in line with Planet Fitness standards. It is an on-site position in an indoor environment and may require occasional off-site meetings. The Assistant Manager must complete required background checks and obtain and maintain CPR/AED and Tanning certifications within company-required time frames.

Requirements

Must be at least 18 years old.
Must work on-site; the position is not remote.
Must submit to a background check consisting of a 7-year criminal history check, social security check, and USA Offender search within the first week of hire; continued employment depends on a satisfactory outcome.
Must obtain and maintain CPR/AED Certification within company-required time frames and maintain the physical ability to perform CPR/AED in an emergency.
Must obtain Tanning Certification within company-required time frames.
Superior customer service skills; fitness-industry experience is preferred.
Strong leadership, communication, and conflict-resolution skills.
Strong problem-resolution skills.
Hard-working, enthusiastic, and energetic.

Nice To Haves

Previous supervisory or management experience.
Prior experience working in a club fitness setting.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
High school diploma or equivalent.

Responsibilities

Support hiring, training, and performance management of team members.
Supervise, train, motivate, and coach front desk and cleaning staff, promoting a positive, team-oriented work environment and meeting company performance standards.
Support staff scheduling and time management, and provide shift coverage as needed.
Manage daily club operations and ensure all areas are clean, safe, and fully functional.
Enforce club policies and safety procedures.
Perform front desk duties, including answering phones, checking in members, signing up new members, conducting tours, and handling member questions, requests, and issues.
Support facility cleanliness and maintenance to meet or exceed company standards.
Monitor inventory and order supplies as needed.
Promote the “Judgement Free Zone®” philosophy and create a welcoming atmosphere for members, prospective members, and guests.
Ensure staff follow customer-service guidelines and resolve member concerns or complaints professionally and promptly.
Maintain a clean workspace, encourage team accountability, and support a positive, motivating, and inclusive club atmosphere.
Maintain a strong presence on the club floor to engage with members and monitor staff performance.