Shift Leader

Potbelly Corporate•Washington, DC

13d

About The Position

Potbelly Sandwich Shop is seeking a friendly, outgoing Shift Leader to lead a shift in accordance with Potbelly values. The role manages and develops associates so they can deliver outstanding product quality and customer service, build sales, and control costs. The position works in a fast-paced restaurant environment and includes both team leadership and hands-on food preparation, customer service, cleaning, and cash-handling duties.

Requirements

Be at least 18 years of age.
Meet all state Food Safety requirements and pass and obtain a Food Safety Certification. After two unsuccessful attempts to pass, the applicant will no longer be eligible for the Shift Leader role.
Have a friendly, customer-first mindset and the ability to thrive in a fast-paced, energetic environment.
Have strong written and verbal communication skills.
Enjoy problem-solving.
Be comfortable working in a bustling kitchen environment.
Be able to manage potential allergens, including peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
Be able to stand or walk for 8–9 hours or as needed.
Be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
For Illinois employees, become food safety certified within 30 days of employment.

Nice To Haves

A minimum of 1 year of supervisory experience in a restaurant or retail environment is preferred.
Knife skills are a plus.

Responsibilities

Lead team members during shifts, assign tasks efficiently, and provide feedback.
Ensure security procedures are followed.
Ensure back-of-the-house procedural standards are met.
Count drawers and follow daily cash-handling procedures.
Prepare quality finished products, including sandwiches, salads, soups, cookies, and ice cream.
Comply with food, cleanliness, and safety standards.
Restock the food line, chips, and cooler.
Clean tables, counters, floors, bathrooms, the kitchen, and utensils, and take out trash.
Operate the cash register and handle and balance cash according to procedures.
Effectively handle customer complaints and issues.
Perform other duties as assigned.