Shift Leader

Habit Burger & Grill•Fayetteville, NC

13d•Onsite

About The Position

The Shift Leader oversees all front-of-house (FOH) and back-of-house (BOH) functions to ensure smooth restaurant shifts and an exceptional guest experience. This role works closely with the management team to manage food and labor costs, meet sales goals and other targets, and ensure health and safety standards are followed. The Shift Leader may also perform other related duties as assigned to meet the organization’s needs.

Requirements

Strong knowledge of commonly used restaurant concepts, practices, and procedures.
Ability to read, write, and communicate effectively in English.
Basic math skills and computer competency.
Customer-service focus and orientation.
Strong problem-solving and conflict-resolution skills.
Demonstrated leadership qualities and professionalism.
Food Manager Certification and/or ServSafe Manager Certificate required.
Ability to work a flexible full-time schedule based on restaurant needs.
Ability to travel occasionally for meetings, conferences, and training.

Nice To Haves

One year of experience in a related food service management position, or two years of experience in another food service position; experience is preferred.
High school degree or equivalent preferred.

Responsibilities

Greet and interact with guests politely and handle their requests and complaints.
Assist with recruiting and hiring FOH staff.
Train and develop FOH staff to meet customer service standards.
Ensure Team Members follow standards for personal safety, food safety, sanitation, hygiene, appearance, and uniforms.
Oversee daily restaurant shift operations.
Support sales through guest satisfaction and prompt resolution of problems.
Ensure food quality and availability.
Maintain cleanliness, organization, and stocking throughout the restaurant.
Supervise and assist with restaurant opening and closing according to checklists.
Prepare deposits and reconcile cash drawers and the safe from previous shifts.
Work in FOH and BOH positions as needed by business needs.
Control food and labor costs to optimize profits.
Monitor compliance with applicable labor laws.
Perform other projects and duties as assigned by the General Manager.

Benefits

Medical, dental, and vision benefits.
Company-paid long-term disability.
Company-paid life insurance and supplemental life insurance.
Vacation pay and sick time.
401(k) Retirement Savings Plan; the hiring section also describes a 100% company match.
Referral bonus programs.
Employee meal program offering free meals from a limited menu during a shift.
Employee discounts on other food items, on and off shift.
Competitive pay and tips.
Career advancement opportunities.