Shift Leader - 6176

El Pollo Loco•Eastvale, CA

11d

About The Position

The Shift Leader oversees daily restaurant operations during assigned shifts and in the absence of the General Manager or Assistant Manager. The role ensures exceptional customer experiences and that team members follow company standards. The Shift Leader coordinates shift activities, supports and trains team members, monitors service and food production, and handles restaurant operating and cash-management duties. The job offers full-time or part-time hours and flexible scheduling.

Requirements

High school diploma or equivalent (GED) preferred.
Must be certified on all EPL SPECS positions, or have at least 1 year of restaurant supervisory experience.
Must pass the EPL Food Safety Audit (FSA) class after hire if qualifying through the supervisory experience pathway.

Nice To Haves

High school diploma or equivalent (GED).

Responsibilities

Manage restaurant opening and closing procedures, including security protocols.
Coordinate crew tasks for setup, food preparation, and cleaning.
Conduct inventory checks and update the inventory system.
Handle food deliveries and ensure inventory records are accurate.
Ensure customer service and speed-of-service metrics meet company goals and standards.
Maintain restaurant cleanliness according to EPL and health code safety standards.
Ensure adherence to safety practices and Quality, Service, Cleanliness (QSC) standards.
Prioritize team members’ tasks during the shift.
Ensure break policies are followed, communicate with team members about breaks, and serve as a breaker as needed.
Adjust shift staffing based on sales volume to support productivity.
Monitor and adjust food production, consulting with the Area Leader for guidance as needed.
Train and support team members on new products and operational procedures.
Assign and open cash registers, handle phone calls, verify catering orders, and oversee company funds.
Conduct safe and cash drawer audits and prepare deposits, consulting with the Area Leader for support and guidance on operational compliance.
Strive to meet or exceed customer expectations and satisfaction.
Greet and assist customers with their orders in a friendly and helpful manner.

Benefits

Competitive pay
Free meal during shift
Employee discount on food
Career growth potential and promotion from within
Flexible scheduling
Medical insurance
Dental insurance
Vision insurance
401(k) plan with match and immediate vesting (must be at least 21 to participate)
Paid vacation
Paid sick time
Employee Assistance Program
Flexible spending accounts
Legal insurance
Pet insurance
Discounts on theme parks, movie tickets, sports events, hotels, and more