Assistant Manager- 6176

El Pollo Loco • Eastvale, CA

4d

About The Position

The Assistant Manager works closely with the General Manager to maintain high standards of quality, cleanliness, and customer satisfaction. This position is an important step toward assuming General Manager responsibilities and calls for a proactive, hands-on approach, including cross-training and supporting different aspects of restaurant operations. The Assistant Manager helps ensure the restaurant operates according to El Pollo Loco policies, procedures, and standards and trains and develops restaurant team members.

Requirements

• Must be at least 18 years old.
• Must be certified on all El Pollo Loco SPECS positions or have 2–4 or more years of restaurant supervisory experience.

Nice To Haves

• High school diploma or equivalent (GED) preferred.

Responsibilities

• In collaboration with the General Manager, monitor and control labor costs through effective scheduling, cross-training, and team-member retention initiatives.
• Manage restaurant opening and closing procedures, including security protocols.
• Coordinate crew tasks for setup, food preparation, and cleaning.
• Conduct inventory checks and update the inventory system.
• Handle food deliveries and ensure inventory records are accurate.
• Ensure customer service and speed-of-service metrics meet company goals and standards.
• Maintain restaurant cleanliness according to El Pollo Loco and health and food safety standards.
• Ensure adherence to safety practices and Quality, Service, Cleanliness (QSC) standards.
• Direct and prioritize team members’ tasks during shifts.
• Cover workstations and fill in during team-member breaks as needed.
• Adjust shift staffing based on sales volume to support productivity.
• Monitor and adjust food production as needed.
• Welcome customer feedback and address comments or concerns using the Just Say Yes Policy.
• Communicate customer feedback promptly to the restaurant management team to support resolution and continuous improvement.
• Train and develop restaurant team members.
• Ensure the restaurant operates according to company policies, procedures, and standards.

Benefits

• Competitive pay and quarterly bonuses
• No overnight hours
• Free meals during your shift
• Employee discount on food
• Career growth potential and promotion from within
• Tuition reimbursement
• Medical, dental, and vision insurance
• Flexible spending account
• Paid vacation
• Paid sick time
• 401(k) plan with match and immediate vesting (participation requires being at least 21)
• Employee Assistance Program
• Life insurance
• Legal insurance
• Long-term disability coverage
• Pet insurance
• Discounts on theme parks, movie tickets, sports events, hotels, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed