Shift Leader - 4317

Domino's Franchise•Herndon, VA

About The Position

The Shift Leader assists with the daily oversight, coordination, and execution of objectives related to sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness, and sanitation. The role delivers excellent service and maintains product and image standards to support high customer satisfaction. The Shift Leader provides leadership support to the Manager on Duty, helps manage shifts, communicates assignments, supports team members, and maintains operational standards in both front- and back-of-house duties. This position involves greeting customers and taking orders in person or by phone, providing menu and promotional information, handling payments, preparing food, and maintaining clean and stocked work areas. The Shift Leader also supports cash management, inventory and ordering, food and labor cost practices, complaint resolution, cross-training, and coordination of team scheduling. Other duties may be assigned.

Requirements

Ability to pass applicable company background checks.
Excellent written and verbal communication skills for interactions with management and customers, including taking and processing orders.
Ability to multitask effectively.
Ability to function in a dynamic, fast-paced environment and adjust to changing priorities.
Ability to enter orders using a computer keyboard or touchscreen and take orders over the counter or by phone.
Ability to work independently and as part of a team.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed, and make correct monetary change.
Ability to lead the team on duty.

Responsibilities

Provide leadership support to the Manager on Duty and help support shift management.
Maintain high customer-service standards during high-volume, fast-paced operations.
Communicate clearly and positively with management and team members.
Greet customers in person or by phone and take orders professionally and promptly.
Provide menu and specials information and encourage repeat business and additional purchases.
Communicate daily job assignments for each shift.
Oversee pre-close functions while maintaining service and food-quality standards.
Oversee front-of-house cash management, including counting down registers, tracking cash and coupons, and processing daily reports.
Follow back-of-house waste-tracking procedures and food and labor cost best practices.
Use point-of-sale computer systems for automated order taking and process currency and credit transactions accurately.
Follow procedures for safe food preparation, assembly, and presentation.
Assist management with inventory control and stock ordering, and alert a supervisor to food shortages.
Resolve customer complaints promptly and professionally.
Cross-train and coordinate scheduling with team members to support seamless service.
Take initiative to find additional tasks when scheduled duties are complete.
Assemble and fold boxes and apply labels and promotional materials as needed.
Prepare pizzas and other menu items, measure ingredients, and prepare orders to specifications, sometimes handling multiple orders simultaneously.
Clean, stock, and restock workstations and display cases; transfer supplies and tools between storage and work areas; pack, weigh, and label products as required.
Adhere to quality standards, principles, guidelines, and policies.
Promote company policies and advocate for Team Washington.
Maintain appropriate attendance and conduct, communicate with coworkers, serve as a resource, and give and receive feedback or constructive criticism.
Learn how the role interacts with other departments, work with management to solve problems, maintain an organized work area, and preserve confidentiality.
Perform other duties as assigned.