Shift Leader Lexington
WhiteWater Express Car Wash•Lexington, KY
•$15 - $17
About The Position
The Shift Leader assists with oversight of each shift at WhiteWater Express. The role ensures team members understand and are equipped to perform their daily duties, and assists management with incident reports, equipment maintenance, repairs, and reporting. The Shift Leader supports a respectful, team-oriented, and customer-focused workplace, while helping maintain safe and efficient car wash operations.
Requirements
- Strong team player with leadership abilities to guide and support colleagues.
- Comfortable working outdoors in all weather conditions, including evenings and weekends.
- Able to lift up to 50 pounds and stand or move for extended periods.
- Detail-oriented, with a focus on high-quality service and safety standards.
- Able to foster a welcoming, fun, customer-focused environment.
- Adhere to safety protocols, including proper chemical handling according to safety guidelines.
- Must successfully pass a background check.
Responsibilities
- Foster a team-oriented environment where employees feel empowered to take initiative and lead.
- Support team growth and leadership development in a positive, customer-focused workplace.
- Address and resolve concerns, including preparing incident reports.
- Monitor and adjust equipment, wash package functions, and tunnel performance to optimize efficiency.
- Uphold company policies, enforce safety protocols, and ensure employees complete required safety training.
- Explain wash products, packages, wash books, and membership plans to customers.
- Assist customers with membership account updates and issue resolution.
- Oversee store opening and closing procedures and ensure tasks are completed correctly.
- Learn car wash chemistry and product interactions and their effects on wash quality.
- Identify and resolve wash quality issues caused by chemical imbalances or other factors.
- Communicate opportunities for improvement at the location, within the team, and across the company to management.
- Administer customer feedback surveys during each shift.
Benefits
- Competitive compensation with base pay and bonus potential
- Medical, dental, and vision benefits
- Paid time off
- Company-paid holidays
- 401(k) retirement plan with company match
- Company-paid life insurance
- Pathways to advancement
- Free weekly car washes
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
