Shift Leader - 6110

El Pollo Loco•Menifee, CA

11d

About The Position

The Shift Leader oversees daily restaurant operations during assigned shifts and in the absence of the General Manager or Assistant Manager. The role is responsible for delivering exceptional customer experiences, maintaining company standards, and coordinating team activities to support smooth, productive shifts. The Shift Leader also supports team members through training and guidance while helping ensure compliance with safety, food quality, service, cleanliness, cash-handling, and operational procedures. The position requires certification on all EPL SPECS positions, or at least one year of restaurant supervisory experience and successful completion of the EPL Food Safety Audit (FSA) class after hire. A high school diploma or GED is preferred. The employer offers full-time or part-time hours, flexible scheduling, and no overnight hours. Benefit eligibility depends on average hours worked per week over a 12-month period and begins after at least 12 months of employment averaging 33 hours per week.

Requirements

High school diploma or equivalent (GED) preferred.
Must be certified on all EPL SPECS positions, or have at least one year of restaurant supervisory experience and pass the EPL Food Safety Audit (FSA) class after hire.

Nice To Haves

High school diploma or equivalent (GED).

Responsibilities

Manage restaurant opening and closing procedures, including security protocols.
Coordinate crew tasks for setup, food preparation, and cleaning.
Conduct inventory checks and update the inventory system.
Handle food deliveries and ensure inventory records are accurate.
Ensure customer service and speed-of-service metrics meet company goals and standards.
Maintain restaurant cleanliness according to EPL and health code safety standards.
Ensure adherence to safety practices and Quality, Service, Cleanliness (QSC) standards.
Prioritize team members’ tasks during the shift.
Ensure break policies are followed by communicating with team members about breaks and serving as a breaker when needed.
Adjust shift staffing based on sales volume to support productivity.
Monitor and adjust food production, consulting with the Area Leader for guidance as needed.
Train and support team members on new products and operational procedures.
Assign and open cash registers, handle phone calls, verify catering orders, and oversee company funds.
Conduct safe and cash drawer audits and prepare deposits.
Consult with the Area Leader for support and guidance in ensuring compliance with operational procedures during the shift.
Strive to meet or exceed customer expectations and satisfaction.
Greet customers and assist with orders in a friendly and helpful manner.