Shift Leader(09635) - Winfield KS

Domino's Franchise•Winfield, KS

17h

About The Position

Supervise shifts and/or work areas in an Independent Domino’s Franchisee restaurant to ensure high-quality products and customer service while supporting restaurant profitability. Manage restaurant operations by executing company policies, procedures, programs, and systems and ensuring compliance with federal, state, and local laws and ethical business practices. The role involves supervising and training the restaurant team, maintaining shift staffing levels, coaching team members, handling customer concerns and feedback, processing orders and transactions, managing cash and inventory, preparing products, cleaning and operating equipment, and making deliveries. The Shift Leader must be able to perform the duties of all restaurant positions and lead a team during a shift without supervision. This position requires frequent standing, walking, reaching, and hand use; lifting and moving supplies weighing up to 50 pounds; and occasional climbing, stooping, bending, crouching, or squatting. Work may involve varying weather, temperatures from a walk-in cooler to hot work areas, food odors, cornmeal dust, cramped spaces, hot equipment, sharp edges, and moving mechanical parts. It is a non-exempt, hourly position.

Requirements

High school diploma or GED.
Must be at least 18 years of age.
Valid driver’s license under the laws of the state(s) where the employee works, acceptable motor vehicle record, proof of insurance, and a satisfactory vehicle.
Ability to work scheduled or unscheduled shifts, including nights, weekends, and emergencies.
Ability to perform the job duties of all restaurant positions, including pizza delivery.
Ability to lead a team during a shift without supervision.
Ability to comprehend and give correct written instructions and communicate verbally with customers and co-workers.
Verbal, writing, and telephone skills sufficient to take and process orders.
Ability to perform basic arithmetic accurately and quickly, with a calculator if needed, and make correct monetary change.
Motor coordination and eye-hand coordination to make rapid, precise movements and enter orders using a keyboard or touch screen.
Ability to safely operate a motor vehicle.
Ability to perform physical duties including lifting and moving deliveries weighing up to 50 pounds and frequent standing, walking, reaching, and hand use.
Ability to work alone and with others, work under stress, perform repetitive tasks, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to work with phones, computers, fax machines, and copiers.

Nice To Haves

Bilingual ability in certain situations.

Responsibilities

Supervise restaurant shifts and work areas, ensuring high-quality products, customer service, and profitability.
Maintain adequate shift staffing according to projected sales; train and coach team members; enforce uniform and appearance standards; and foster teamwork and a customer-focused atmosphere.
Safely interact with customers at their homes and deliver orders within the designated delivery area.
Receive and process telephone and in-person orders and handle customer information responsibly.
Respond promptly and professionally to customer concerns, solicit and share feedback, and use it to improve operations and brand loyalty.
Communicate, train, and promote quality standards using available tools.
Execute credit transactions, cash-management duties, and bank deposits as necessary.
Assist in managing inventory levels, stock ingredients and supplies, take inventory, and complete related paperwork.
Prepare products and operate and clean equipment and the facility daily.
Execute company policies, procedures, programs, and systems and ensure compliance with applicable laws and ethical business practices.