Shift Leader - New Store Opening!

Bagel Brands•Charlotte, NC

8d•Onsite

About The Position

The Shift Leader provides overall leadership and direction for the coffeehouse in partnership with the General Manager or Assistant General Manager. During each shift, the Shift Leader ensures the team understands brand standards, expectations, products, cleanliness, new directives, and guest connections. The role combines team leadership, guest service, operational execution, and administrative tasks while serving as Manager on Duty when applicable.

Requirements

At least 6 months of experience in a leadership role, or proper training and approval to take on Shift Leader responsibilities.
Must be at least 18 years of age.
Maintain flexible availability; may be required to work different days, times, or shifts as business and operational needs change.

Nice To Haves

High school diploma or GED equivalent.

Responsibilities

Demonstrate mastery of every Team Member responsibility with confidence, enthusiasm, and excellence.
Lead shifts with a commitment to keeping the team engaged, maintaining positive energy, and keeping operations on track.
Optimize product sales, manage waste, and maintain an inviting, well-executed coffeehouse environment.
Understand the day’s deployment and assigned roles, and communicate clearly on the floor.
Anticipate team needs and competing priorities, then delegate objectives and tasks appropriately.
Take ownership of the current shift and ensure a smooth handoff to the next shift.
Ensure the team follows standard operating procedures and Caribou standards for quality, cash handling, and store safety and security.
Coach and train team members on role responsibilities, product knowledge, promotions, recipe preparation, and adjustments for guest requests.
Complete administrative tasks in a timely and reliable manner, including bank deposits, inventory, and product orders.
Actively develop Team Members by providing coaching and feedback in the moment.
Demonstrate Caribou’s Core Values: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve With Love.
Make decisions as Manager on Duty while remaining resilient and calm under pressure.
Build an inclusive culture, lead with humility, curiosity, and heart, and take ownership of personal growth and impact on others.
Arrive on time for scheduled shifts, prepared to contribute to the team’s success.