Shift Leader(01692) - 321 S. Andover Road, Suite 500

Domino's Franchise•Andover, KS

16h

About The Position

Supervise shifts and/or work areas in an Independent Domino’s Franchisee restaurant to ensure high-quality products and customer service, while supporting restaurant profitability. Manage operations by executing company policies, procedures, programs, and systems, and ensure compliance with federal, state, and local laws and ethical business practices. This is a non-exempt, hourly position.

Requirements

High school diploma or GED.
Must be at least 18 years of age.
Must be able to work scheduled or unscheduled shifts, including nights, weekends, and as emergencies arise.
Ability to lead a team during a shift without supervision.
Ability to work with phones, computers, fax machines, and copiers.
Ability to safely operate a motor vehicle.
Ability to comprehend and provide correct written instructions and communicate verbally with customers and coworkers.
Ability to perform basic arithmetic accurately and quickly and make correct monetary change.
Ability to use a computer keyboard or touch screen to enter orders.
Ability to perform the described physical tasks, including standing, walking, lifting and carrying supplies up to 50 pounds, reaching, bending, and frequent hand use.
Ability to work alone and with others, perform repetitive tasks, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.

Responsibilities

Supervise the restaurant team, maintain shift staffing according to projected sales, train team members, ensure uniform and appearance standards, and coach for improved performance.
Promote teamwork, energy, quality, and customer focus.
Interact safely with customers at their homes and deliver pizzas within a designated delivery area.
Receive and process telephone orders and handle sensitive customer information responsibly.
Execute credit transactions, cash management duties, and bank deposits as needed.
Respond promptly and professionally to customer concerns, solicit and share customer feedback, and use it to improve operations and brand loyalty.
Communicate, train, and promote quality standards using available tools.
Assist in managing inventory levels to minimize loss; stock ingredients and supplies, take inventory, and complete related paperwork.
Prepare products and operate and clean equipment and the facility daily.
Operate a motor vehicle safely and carry out delivery duties.
Follow written instructions, communicate with customers and coworkers, perform basic arithmetic, and make correct monetary change.