About The Position

The Assistant Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls, customer relations, staffing, paperwork, food management, working to a schedule, maintaining the store’s image and standards, customer service, attendance and punctuality, transportation to and from work, cleanliness, marketing, and profitability. The manager must set a strong example, follow all policies and procedures, and expect the same of the crew. General store duties include operating equipment; stocking ingredients and supplies; preparing products; receiving and processing telephone orders; taking inventory and completing paperwork; and cleaning equipment and the facility. On-the-job orientation and training are provided. The role requires communication with customers and coworkers, accurate order processing and monetary transactions, and the ability to enter orders using a keyboard or touchscreen. The posting also describes delivery duties: delivering products by car to customers, distributing flyers and door hangers, navigating delivery areas and adverse terrain, and carrying products between the store, vehicle, and customer locations. Delivery requires a valid driver's license and access to an insured vehicle that can be used for deliveries. Work may involve standing, walking, sitting to complete paperwork, lifting and carrying supplies, pushing or pulling trays, climbing stairs or ladders, bending, crouching, reaching, and continuous hand use. Conditions include changing indoor and outdoor temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts.

Requirements

  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and coworkers in person and over the phone to process orders.
  • Ability to perform basic arithmetic accurately and quickly and make correct monetary change.
  • Verbal, writing, and telephone skills for taking and processing orders.
  • Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
  • Ability to enter orders using a computer keyboard or touchscreen.
  • Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Valid driver's license with a safe driving record meeting company standards.
  • Access to an insured vehicle that can be used for delivery.
  • Navigational skills to read a map and locate addresses in the designated delivery area.
  • Ability to navigate adverse terrain, including multi-story buildings and private homes.
  • Ability to meet the described physical demands, including standing, walking, lifting, carrying, pushing, pulling, climbing, bending, crouching, reaching, and continuous hand use.

Responsibilities

  • Manage all activities and operations during the shift.
  • Control costs, inventory, cash, and food management.
  • Manage staffing, paperwork, schedules, attendance, and punctuality.
  • Maintain customer relations and provide great customer service.
  • Maintain the store's image, cleanliness, and adherence to standards and policies.
  • Support marketing and store profitability.
  • Operate equipment; stock ingredients and supplies; prepare products; receive and process telephone orders; take inventory; complete paperwork; and clean equipment and the facility.
  • Deliver products by car to customers and distribute flyers and door hangers, as required by the described delivery duties.
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