Customer Service Rep(01692) - 321 S. Andover Road, Suite 500

Domino's Franchise•Andover, KS

About The Position

Accurately take and process orders and transactions received in person or over the phone while providing outstanding customer service. Check products for accuracy against quality standards and support restaurant operations by performing other workstation duties. Comply with Domino’s uniform, appearance, and operations standards, as well as applicable federal, state, and local laws and ordinances. This role requires handling customer information responsibly, executing credit transactions, communicating positively and professionally, and working cooperatively with the team. Team members must be punctual, support other workstations, complete closing duties including cleaning, and help maintain an atmosphere of teamwork, energy, and fun. Duties also include operating and cleaning equipment, preparing ingredients and products, taking orders, stocking deliveries, taking inventory, and completing related paperwork. The work involves extended periods of standing and continuous hand use, with frequent reaching and bending. It may also involve lifting and carrying items weighing up to 50 pounds, pushing or pulling trays, occasional climbing, crouching, and squatting. Work conditions can include temperature changes, hot surfaces and tools, food odors, cornmeal dust, sharp edges, moving mechanical parts, cramped spaces, and varying weather during outside tasks.

Requirements

Must be at least 16 years of age.
Basic math and problem-solving skills, including the ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, written, and telephone skills to take and process orders.
Motor coordination and eye-hand coordination to make precise movements quickly and accurately.
Ability to enter orders using a computer keyboard or touchscreen.
Ability to work scheduled or unscheduled shifts, including nights, weekends, and emergencies.
Must be cross-trained and able to perform other restaurant workstation duties as needed.
Ability to work alone and with others, perform repetitive tasks, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform the physical tasks described, including standing, reaching, bending, lifting, carrying, pushing or pulling, and occasional climbing or crouching.

Nice To Haves

Bilingual ability in certain markets.

Responsibilities

Receive and process telephone orders.
Handle sensitive and confidential customer information responsibly.
Execute credit transactions.
Provide positive, professional customer service in person and by phone.
Work as part of a team, arrive on time, support other workstations, and complete closing duties, including cleaning.
Contribute to a team atmosphere of energy and fun.
Operate equipment and clean equipment and the facility daily.
Perform other workstation duties, including making quality products, preparing ingredients and products, and taking orders.
Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Comply with Domino’s uniform, appearance, and operations standards and applicable laws and ordinances.