Shift Leader/Lead Associate - Olathe, KS

Heartland Tommy’s•Olathe, KS

2d•Onsite

About The Position

The Shift Leader/Lead Associate is responsible for managing the overall guest experience, supervising and managing the team, overseeing wash purchase transactions including cash management, and monitoring equipment performance. The role ensures all aspects of the shift operate smoothly and effectively. The position is based in Olathe, Kansas. The role also includes maintaining the facility and property, supporting equipment upkeep, resolving guest and associate concerns, and upholding health and safety standards. The position requires flexible scheduling based on project and training needs, periodic travel of up to 10%, and successfully passing a background check and drug test.

Requirements

At least one year of successful guest-services personnel leadership experience in food service, retail, and/or other customer-service industries.
Confidence and desire to work with people to inspire team-member development, grow club memberships, and solve problems.
Goal-oriented, with a strong work ethic and ability to multitask and prioritize goals and tasks.
Comfort with technology and ability to quickly learn a point-of-sale system and applications on Apple and PC devices.
Experience operating a variety of equipment and tools, and willingness to learn new mechanical skills.
Ability to communicate clearly and transparently, verbally and in writing.
Willingness to follow uniform appearance standards and consent to a background check.
Availability to work a flexible schedule based on project and training requirements.
Willingness to travel periodically, up to 10%.
Must be at least 18 years old and have a valid driver's license.
Ability to continuously stand or walk for prolonged periods; bend, squat, climb stairs and ladders of various sizes, reach, and frequently lift and occasionally carry up to 50 pounds.
Ability to use hands and fingers to operate, handle, and use controls, equipment, and tools.
Vision sufficient to see details up close and ability to focus.
Must successfully pass a background check and drug test.

Responsibilities

Ensure a consistently great customer experience and the highest wash quality.
Manage and oversee shift operations in alignment with the company's vision, principles, and policies.
Coach and supervise team members, promote team development, and provide feedback as needed.
Maintain a clean, beautiful, operational, and orderly carwash facility and property.
Make timely and appropriate decisions to resolve issues.
Assign duties to team members and ensure satisfactory completion.
Manage time-off requests and respond to last-minute absences.
Inspect equipment and communicate repair or replacement needs to management.
Check cash drawers and prepare bank deposits.
Ensure health and safety standards are followed.
Address guest and associate complaints.
Foster and maintain a positive work environment.
Perform other operations, maintenance, and carwash site-care duties as requested.