Olathe - Shift Lead

Angry Chickz•Olathe, KS

3d•Onsite

About The Position

The Shift Lead at Angry Chickz guides and supports the team while helping ensure smooth restaurant operations and guest satisfaction. The role involves overseeing team deployment, carrying out opening, transition, and closing tasks, maintaining cleanliness and food-safety standards, assisting with food preparation and service as needed, handling shift administration and banking, and training team members. The Shift Lead also addresses guest concerns professionally and helps ensure the team follows scheduled break and meal periods. The role requires a high school diploma or equivalent, clear spoken and written English comprehension, and the ability to work different shifts, including weekends and holidays. Spanish language ability is helpful but not required. Employees must wear the Angry Chickz uniform and safety department-approved non-slip shoes. Work includes extended periods of standing and walking, occasional lifting and carrying up to 40 pounds, repetitive hand use, reaching and bending, and exposure to hot and cold conditions, moisture, dust, fumes, and cleaning chemicals.

Requirements

Proven experience in a leadership role, preferably in the food and service industry.
Exceptional interpersonal and communication skills.
Ability to handle high-pressure situations calmly and efficiently.
Flexibility to work different shifts, including weekends and holidays.
Commitment to upholding company standards and ensuring customer satisfaction.
High school diploma or equivalent required.
Able to speak clearly and comprehend directions in English, and able to read English.
Wear the Angry Chickz uniform and non-slip shoes required by the safety department.
Regularly stand and walk for extended periods and bend and twist at the waist.
Occasionally lift and carry up to 40 pounds.
Use hands repetitively to grasp food-preparation utensils and reach for items at different heights.
Work with exposure to extreme cold, extreme heat, moisture, dust, fumes, or cleaning chemicals.

Nice To Haves

Ability to read and speak Spanish is helpful but not mandatory.

Responsibilities

Monitor team deployment according to the schedule.
Conduct shift walk-throughs and complete tasks required to open, transition, and close the restaurant.
Engage with guests to ensure service and enjoyment standards are met.
Perform food preparation or service tasks as needed, such as cooking, clearing tables, and serving food and drinks.
Maintain cleanliness standards throughout the restaurant.
Complete shift administration and banking tasks.
Monitor food preparation methods, recipes, and portion sizes.
Monitor compliance with health department regulations concerning restaurant cleanliness, food preparation, and temperature control.
Ensure team members follow mandated break and meal-period schedules.
Address and resolve customer concerns or feedback professionally and constructively.
Train and guide new team members and establish expectations.