Olathe - Shift Lead

Angry Chickz•Olathe, KS

6d•$16 - $16

About The Position

As a Shift Lead at Angry Chickz, you guide and mentor the team and help ensure smooth restaurant operations, customer satisfaction, and a supportive team environment. The role involves overseeing team deployment, supporting restaurant opening, transition, and closing tasks, engaging with guests, and helping prepare and serve food as needed. The Shift Lead also maintains cleanliness and food-safety standards, completes shift administration and banking tasks, supports team members, and addresses customer concerns. The position requires a high school diploma or equivalent, clear English communication and comprehension, and the ability to read English. Spanish reading or speaking ability is helpful but not required. Employees must wear the Angry Chickz uniform and safety-department-required non-slip shoes. The role involves extended periods of standing and walking, bending and twisting, occasional lifting and carrying of up to 40 pounds, repetitive hand use, and reaching at various heights. Work may involve exposure to extreme cold and heat, moisture, dust, fumes, and cleaning chemicals.

Requirements

Proven experience in a leadership role, preferably in the food and service industry.
Exceptional interpersonal and communication skills.
Ability to handle high-pressure situations calmly and efficiently.
Flexibility to work different shifts, including weekends and holidays.
Commitment to upholding company standards and ensuring customer satisfaction.
High school diploma or equivalent.
Ability to speak clearly, comprehend directions in English, and read English.
Wear the Angry Chickz uniform and non-slip shoes required by the safety department.
Ability to stand and walk for extended periods and bend and twist at the waist.
Ability to occasionally lift and carry up to 40 pounds.
Ability to use hands repetitively and grasp food-preparation tools and utensils.
Ability to reach below waist level, between waist and shoulder level, and above shoulder level.
Ability to work around extreme cold, extreme heat, moisture, dust, fumes, and cleaning chemicals.

Nice To Haves

Ability to read or speak Spanish is helpful but not mandatory.

Responsibilities

Monitor team deployment according to the schedule.
Conduct shift walk-throughs and complete tasks required to open, transition, and close the restaurant.
Engage with guests to ensure service and enjoyment standards are met.
Perform food preparation and service tasks as needed, including cooking, clearing tables, and serving food and drinks.
Maintain cleanliness standards throughout the restaurant.
Complete shift administration and banking tasks.
Monitor food preparation methods, recipes, and portion sizes.
Monitor compliance with health department regulations regarding cleanliness, food preparation, and temperature control.
Ensure team members follow mandated break and meal period schedules.
Address and resolve customer concerns or feedback professionally and constructively.
Train and guide new team members and set expectations for performance.