Shift Lead
About The Position
The Shift Lead supports store operations and customer service, opening and closing the store in the absence of management. This includes starting required systems, handling cash, preparing the sales floor and stockroom for the business day, and opening the back door for deliveries. The role processes returns, voids, refunds, cash drops, and register change requests, while modeling a distinctive and delightful customer experience. The Shift Lead helps coordinate operational tasks, coach team members, maintain inventory and pricing accuracy, support merchandising and store maintenance, and ensure compliance with company policies and applicable laws. When store management is absent, the Shift Lead communicates assigned tasks to team members and reports disciplinary issues and customer complaints to management. The role also attends requested training and completes assigned learning activities.
Requirements
- One year of prior leadership, supervisory, or retail key holder work experience.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
Nice To Haves
- Knowledge of store inventory control.
- Valid PTCB certification or pharmacy license, obtained and maintained as required by state.
Responsibilities
- Open and close the store in the absence of store management, including starting required systems, handling cash, preparing the floor and stockroom, and opening the back door for deliveries.
- Complete product returns, order voids, customer refunds, cash drops to the safe, and register change requests.
- Engage customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
- Hold store keys and open or close the store without management when necessary.
- Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, receiving, and handling deliveries.
- Register sales accurately and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
- Assist management with reviewing order exceptions and handling reverse logistics, including returns and empty packages.
- Assist in evaluating and developing promotional, seasonal, and sale displays; complete resets and revisions.
- Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations.
- Help ensure team members follow the Outdate program.
- Handle basic department pricing and daily price changes; ensure signage is correct and complete pricing tasks required by local regulations or compliance programs on time.
- Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payment as needed.
- Help maintain clean, neat, and orderly store conditions; request store or system repairs as required or requested.
- Help separate food items and place products according to policies and procedures; rotate consumable stock using first in, first out, and restock outs.
- Maintain working knowledge of store systems and equipment.
- Assist at the pharmacy out window as requested.
- Ensure compliance with state and local laws regarding regulated products such as alcohol and tobacco.
- Conduct bag checks of team members before they leave the store.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the Manager.
- Communicate assigned tasks to team members when store management is absent and serve as a liaison between management and non-management team members.
- Report disciplinary issues and customer complaints to management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
