Shift Lead

Walgreens•Southfield, MI

13d•$18 - $23

About The Position

The Shift Lead supports store operations and customer service, opening and closing the store when store management is absent. This includes starting required systems, handling cash, preparing the sales floor and stockroom for the business day, and opening the back door for deliveries. The role may hold store keys and complete transactions and cash-handling duties such as returns, voids, refunds, cash drops, and providing register change. The Shift Lead delivers and models a positive customer experience, assists and coaches team members, and communicates assigned tasks when management is not present. The position supports inventory, ordering, merchandising, pricing, bookkeeping, store maintenance, food handling and stock rotation, and compliance with applicable policies and laws. It also assists at the pharmacy out window when requested, attends assigned training, and reports disciplinary issues and customer complaints to management.

Requirements

One year of prior leadership, supervisory, or retail key-holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Knowledge of store inventory control is preferred.
Obtain and maintain valid PTCB certification or a pharmacy license as required by state.

Responsibilities

Open and close the store in the absence of store management, including required system start-ups, cash handling, and preparing the floor and stockroom for the business day.
Open the back door for deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and register change requests.
Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices with team members.
Hold store keys and open or close the store without management when necessary.
Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, receiving, and accepting deliveries.
Register sales accurately and maintain related records, including scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with reviewing order exceptions and reverse logistics, including 1506, returns, and empty packages.
Assist in evaluating and developing promotional, seasonal, super-structure, and sale displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Complete basic department pricing and daily price changes, maintain proper signage, and complete related regulatory pricing tasks accurately and on time.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments as needed or requested.
Help maintain clean, neat, orderly interior and exterior store conditions; request store or system repairs as required or requested.
Assist with food separation and product placement according to policy, rotate consumable stock using first-in, first-out practices, and restock outs.
Maintain working knowledge of store systems and equipment.
Assist at the pharmacy out window when requested.
Ensure compliance with state and local laws concerning regulated products, including alcohol and tobacco.
Conduct bag checks of team members before they leave the store.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is absent, serving as a liaison between management and non-management team members.
Report disciplinary issues and customer complaints to management.