Shift Lead

Whistle Express Car Wash•Wears Valley, TN

13d•Onsite

About The Position

As a Shift Lead at Whistle Express, you set standards on the lot and take ownership of the site and crew, particularly when management is not on-site. The work is fast-paced, physical, visible, and performed outdoors. You lead the team, support customers, maintain site and wash quality, and help ensure safe, efficient operations. The role emphasizes leading by example, upholding consistent standards, and taking responsibility for team outcomes.

Requirements

Be physically active and comfortable working outdoors at a fast pace.
Demonstrate ownership, lead by example, uphold consistent standards, and work as a team-first operator.

Nice To Haves

Prior leadership or team experience.

Responsibilities

Greet customers and provide a positive, friendly experience.
Answer customer questions about services, wash options, and memberships clearly and courteously.
Promote unlimited wash memberships and other offerings to drive engagement and sales.
Educate new customers about available wash packages and services.
Observe customer interactions to identify opportunities to improve service and provide feedback to the team.
Direct vehicles safely into the wash tunnel and ensure proper positioning.
Prepare vehicles for washing by checking for loose items and removing obstacles as needed.
Monitor equipment and identify and report malfunctions or other issues.
Follow and enforce safety protocols to protect customers, team members, and equipment.
Help team members resolve operational issues to keep the site running efficiently.
Serve as a key holder and perform opening and closing procedures accurately and on time.
Lead the team during shifts, providing direction and support when the Site Leader or Assistant Site Leader is absent.
Delegate tasks to support smooth site operations throughout the shift.
Monitor team performance and provide guidance or feedback as needed.
Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.
Inspect vehicles before and after washing to ensure they meet Whistle’s quality standards.
Check for missed spots, streaks, and other issues under the “Sparkle Assurance.”
Report equipment or operational issues that could affect wash quality.
Guide team members to maintain consistent wash quality.
Look for ways to improve processes and exceed customer expectations.