Shift Lead
About The Position
The Shift Lead supports store operations by opening and closing the store when management is absent, including starting required systems, handling cash, preparing the sales floor and stockroom, and opening the back door for deliveries. The role delivers a distinctive customer experience, handles sales and register activity, and helps maintain inventory, pricing, displays, store cleanliness, and compliance with company policies and applicable laws. The Shift Lead assists and coaches team members, communicates assigned tasks when management is not present, and reports disciplinary issues and customer complaints to management. The role also assists with bookkeeping, product rotation, store maintenance, pharmacy out-window coverage when requested, and other assigned tasks. The Shift Lead attends training and completes requested PPLs.
Requirements
- One year of prior leadership, supervisory, or retail key holder work experience.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
Nice To Haves
- Knowledge of store inventory control.
- Obtain and maintain valid PTCB certification or a pharmacy license as required by the state.
Responsibilities
- Open and close the store in the absence of store management, including required system start-ups, cash handling, and preparing the floor and stockroom for the business day.
- Open the store’s back door for deliveries.
- Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for cash registers.
- Engage customers and patients, offer assistance, resolve customer issues, and answer questions.
- Model and share customer service best practices with team members.
- Hold store keys and open or close the store without management as necessary.
- Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
- Register sales on the assigned cash register and account for scanning errors, price verifications, items not on file, price modifications, and voids.
- Assist management with reviewing order exceptions and reverse logistics, including returns and empty packages.
- Assist in evaluating and developing promotional, seasonal, and sale displays; complete resets and revisions.
- Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations.
- Help ensure team members follow the Outdate program.
- Complete basic department pricing and daily price changes, maintain required signage, and complete related regulatory pricing tasks accurately and on time.
- Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments as necessary or requested.
- Help maintain clean, neat, and orderly store conditions and request store or system repairs when appropriate.
- Help separate and place food and other products according to policies and procedures; rotate consumable items using first in, first out and restock outs.
- Use store systems and equipment with working knowledge.
- Assist at the pharmacy out window when requested.
- Ensure compliance with state and local laws regarding regulated products, such as alcohol and tobacco.
- Conduct bag checks of team members before they leave the store.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the Manager.
- Communicate assigned tasks to team members when store management is not present and report disciplinary issues and customer complaints to management.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
