Shift Lead

Walgreens • Pittsburg, CA

13d • $19 - $24

About The Position

The Shift Lead supports store operations and customer service, opening and closing the store in the absence of store management. This includes completing required system start-ups and cash-handling procedures, preparing the sales floor and stockroom for the business day, and opening the back door for deliveries. The role models and delivers a distinctive customer experience while helping team members carry out store procedures.

The Shift Lead holds store keys and may open or close without management present. The position supports ordering, receiving, inventory control, merchandising, pricing, bookkeeping, maintenance, food handling, and compliance activities. It also serves as a communication link between management and non-management team members, communicates assigned tasks when management is absent, and reports disciplinary issues and customer complaints to management. The Shift Lead attends training and completes requested PPLs.

Requirements

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

• Knowledge of store inventory control is preferred.
• Obtain and maintain valid PTCB certification or a pharmacy license as required by the state.

Responsibilities

• Open and close the store in the absence of store management, completing required system start-ups and cash handling and ensuring the sales floor and stockroom are ready for the business day.
• Open the store’s back door for deliveries.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for cash registers.
• Engage customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
• Model and share customer-service best practices with team members, including greeting, eye contact, courtesy, proactively offering help, identifying needs, and serving customers until satisfied.
• Hold store keys and open or close the store without management as necessary.
• Assist and coach team members with warehouse and vendor ordering processes as orders are created, reviewed, and received.
• Register sales on the assigned cash register and account for scanning errors, price verifications, items not on file, price modifications, and voids.
• Assist the manager or assistant store manager with reviewing order exceptions on order release day and with reverse logistics, including 1506, returns, and empty packages.
• Assist the manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super-structure, and sale merchandise; complete resets and revisions.
• Maintain accurate inventory counts and on-hand quantities in basic departments, the stockroom, and overstock locations.
• Help ensure team members follow the Outdate program.
• Handle basic department pricing and daily price changes, ensure proper signage, and complete related pricing tasks required by local regulations or regulatory compliance programs within required time frames.
• Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payment, as necessary or requested.
• Help maintain clean, neat, and orderly interior and exterior store conditions; request store or system repairs as required in the manager’s absence or as requested by the manager.
• Help separate food items and place products according to policies and procedures; rotate consumable stock using first in, first out, and restock outs.
• Maintain working knowledge of store systems and equipment.
• Assist at the Pharmacy out window as requested.
• Ensure compliance with state and local laws concerning regulated products, such as alcoholic beverages and tobacco products.
• Conduct bag checks of team members before they leave the store.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Attend training and complete PPLs requested by the Manager.
• Communicate assigned tasks to team members when store management is not present, serving as a liaison between management and non-management team members.
• Report disciplinary issues and customer complaints to management.

Benefits

• Benefits information is available at jobs.walgreens.com/benefits; specific benefits are not listed in the description.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed