Shift Lead
About The Position
The Shift Lead supports store operations and customer experience, opening and closing the store without management when needed. This includes starting required systems, handling cash, preparing the sales floor and stockroom for the business day, and opening the back door for deliveries. The role provides customer assistance, completes register and cash-handling transactions, and helps maintain accurate inventory, pricing, displays, and store conditions. The Shift Lead supports and coaches team members in operational processes, communicates assigned tasks when management is absent, and reports disciplinary matters and customer complaints to management. The role also assists with training, pharmacy out-window coverage when requested, compliance with applicable laws and company procedures, and other assigned tasks.
Requirements
- One year of prior leadership, supervisory, or retail key holder work experience.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
Nice To Haves
- Knowledge of store inventory control.
- Valid PTCB certification or pharmacy license as required by the state.
Responsibilities
- Open and close the store in the absence of store management, including system start-ups, cash handling, and preparing the floor and stockroom for the business day.
- Open the back door for deliveries.
- Complete product returns, order voids, customer refunds, cash drops to the safe, and register change requests.
- Provide customers and patients with assistance, resolve issues, answer questions, and model customer-service practices.
- Hold store keys and open or close the store without management as necessary.
- Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
- Register sales and maintain related records, including scanning errors, price verifications, items not on file, price modifications, and voids.
- Assist management with reviewing order exceptions and reverse logistics, including returns and empty packages.
- Assist with evaluating and developing displays, and complete resets and revisions.
- Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations.
- Help ensure the Outdate program is followed.
- Complete basic department pricing and daily price changes, maintain proper signage, and complete related pricing tasks within required timeframes.
- Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payment as necessary or requested.
- Help maintain clean, neat, and orderly store conditions and request repairs when appropriate.
- Assist with food separation, product placement, stock rotation using first-in, first-out, and restocking outs.
- Maintain working knowledge of store systems and equipment.
- Assist at the pharmacy out window when requested.
- Ensure compliance with state and local laws regarding regulated products such as alcohol and tobacco.
- Conduct bag checks of team members before they leave the store.
- Comply with company policies and procedures and maintain respectful coworker relationships.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the Manager.
- Communicate assigned tasks to team members when store management is absent.
- Report disciplinary issues and customer complaints to management.
Benefits
- Benefits information is available at jobs.walgreens.com/benefits.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
