Shift Lead Part Time

Five Below•Roseville, MI

About The Position

The Shift Lead helps oversee daily store activities and associates, supports customer service, merchandising, and stock operations, and serves as Manager on Duty when needed. The role includes opening or closing the store, supporting associate onboarding and training, driving sales, controlling expenses, and maintaining the store. The position requires a flexible schedule that may include day, evening, weekend, and overnight shifts, and travel as required. It is a part-time, hourly position starting at $14.23.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform the essential job functions in compliance with applicable laws.
Ability to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts, and travel as required.
Ability to identify and understand email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
Ability to frequently operate a cash register; move merchandise weighing up to 25 pounds; place or remove merchandise at heights of 5–10 feet; use ladders; kneel, bend, twist, and stoop; move across the sales floor and between the sales floor and stock room; communicate accurately with customers and coworkers; and remain upright and stationary for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal customer contact and the B.E.S.T. customer service experience, including fast and friendly checkout.
Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing the store for daily operations.
Support associate onboarding and ongoing training on store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform additional responsibilities as determined by the Store Manager based on store needs.